Date Posted: 05/28/2026
Hiring Organization: Rose International
Position Number: 501917
Industry: Utility
Job Title: Dispatcher Router Combo
Job Location: Kirkland, WA, USA, 98033
Work Model: Hybrid
Work Model Details: Fully remote, but local to Kirkland, WA
Shift: 8:00 am - 5:00 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 4
Min Hourly Rate($): 18.00
Max Hourly Rate($): 21.00
Must Have Skills/Attributes: Call Center, Customer Service, Dispatch, Scheduling
Experience Desired: Dispatch, logistics, transportation, or customer service experience (1 yrs); Skilled in route coordination, scheduling, and dispatch operations (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Note: Candidate should be at commutable distance (within 50 miles max). Some initial travel (up to 15%) may be required to assist with centralization efforts.
Education:
• High School Diploma or equivalent.
Preferred Additional Coursework:
• Additional coursework or training in Transportation, Logistics, or Customer Service preferred
Required Qualifications/Skills/Experience:
• Minimum 6 months of dispatch, logistics, transportation, or customer service experience
• Strong communication skills via phone, email, and two-way communication devices
• Experience handling customer inquiries, service requests, and problem resolution
• Ability to multitask and manage high-volume calls in a fast-paced environment
• Proficient in data entry, ticket management, and computer applications
• Skilled in route coordination, scheduling, and dispatch operations
• Strong organizational and time management abilities
• Ability to learn and utilize proprietary software systems effectively
• Experience collaborating with drivers, route managers, and operations teams
• Customer service experience in call-center or operational support environments preferred
Job Summary:
• Communicates back and forth with Client Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Client customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Client proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs.
Responsibilities:
• Dispatch drivers based on customer requests, driver locations, and route efficiency
• Coordinate with routing specialists, route managers, and service teams to optimize daily routes
• Assign and manage service tickets and driver schedules for current and next-day operations
• Handle incoming customer service and sales requests via phone and email
• Ensure timely pick-up and container delivery services, including same-day response
• Communicate with drivers in the field to resolve service and pick-up issues
• Troubleshoot delivery and collection problems before escalation
• Coordinate driver movement to address missed pick-ups and urgent service requests
• Record and distribute operational updates and driver information to relevant departments
• Serve as a communication point between dispatch and maintenance teams regarding operational issues
• Maintain accurate documentation and service records using proprietary software systems
• Provide professional customer support while managing multiple tasks and systems simultaneously - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
EMPLOYEE COMMENTS