NEW JOB OPENING
DISPATCHER, ROUTER COMBO
IN Kirkland, WA, USA!

Note: Candidate must be LOCAL to Kirkland, WA area to as some initial travel (up to 15%) may be required to assist with centralization efforts.



Education and Experience Required:

• High school diploma or G.E.D and a minimum of 6 months of related work experience



Required Knowledge, Skills or Abilities:

• Computer skills with ability to handle multiple programs and systems.

• Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices.

• Must have the desire and ability to learn Client proprietary software applications



Preferred:

• Additional or specialized training in transportation, logistics, or a similar area of study; customer service experience in a call-center environment



Position Summary:

• Communicates back and forth with Client Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business.

• Handles incoming service orders, directs drivers, and resolves service issues.

• Interacts with customers that includes Client customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).

• Uses Client proprietary software to enter ticket information and track activity.

• Shifts vary with the potential for overtime and Saturday hours depending particular site needs.

• Some initial travel (up to 15%) may be required to assist with centralization efforts.



Essential Duties and Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Other minor duties may be assigned.

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.

• Works with routing specialists, route managers, and the service department to optimize routes.

• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.

• Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day.

• Handles fields incoming calls and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service.

• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.

• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.

• Ensures same-day service on missed pick-ups by coordinating Driver movement in the field.

• Records and documents information from Drivers and distributes to appropriate departments.

• Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**