Date Posted: 06/11/2026
Hiring Organization: Rose International
Position Number: 502681
Industry: Media and Entertainment
Job Title: Digital Collections Analyst
Job Location: Louisville, KY, USA, 40223
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 20.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Accounting, MS Office, Pivot Tables
Experience Desired: Collections, accounts receivable, or OTC experience (3 yrs); Customer dispute resolution and billing follow-up (3 yrs); Cash application support or reconciliation work (3 yrs); Credit review, line evaluation, or order review (3 yrs); Excel-based reporting and analysis, including pivot tables and VLOOKUPs (3 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education
• High School Diploma or Equivalent
Required Qualifications/Skills/Experience
• 3+ years of relevant working experience in a similar role
• General knowledge of accounting principles
• Strong detail orientation with a focus on data accuracy
• Strong knowledge of Microsoft Excel and Word
• Excel skills including pivot tables and VLOOKUPs are required
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to create and deliver findings, presentations, and reports to senior management
• Exemplary relationship-building skills and consultative approach
• Ability to operate in a fast-paced environment and meet critical deadlines
• Self-motivated and innovative
Preferred Qualifications/Skills/Experience
• Experience in the online entertainment industry
• Experience in Oracle
• Exposure to digital collections, cash application, or credit management
• Experience with collections portfolios, aging, DSO, and overdue metrics
Overview:
The Order to Cash Collection Analyst is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems, and reducing accounts receivable delinquency. This role manages a digital collections portfolio of approximately $100M, supports customer requests, investigates and resolves disputes, works closely with billing and cash application teams, handles credit applications and credit line evaluation, prepares refund requests, supports cash forecast models, and assists with OTC projects and reconciliations.
Job Duties
• Oversee and manage a Digital Collections portfolio of approximately $100M, including actively resolving discrepancies and translating to cash
• Perform follow-ups on accounts with significant aging or past due amounts
• Support customer ad hoc requests such as statement of accounts, invoice copies, backup documentation, and account reconciliations
• Investigate and resolve customer disputes and issues by working with Client Services, Sales Teams, and other departments
• Work closely with the Billing Analyst on invoices that need to be re-billed
• Meet individual cash collection targets including aging, DSO, and percent overdue
• Provide immediate escalation of concerns such as changes in customer payment trends
• Assist in A/R-related special projects including unapplied cash reconciliations, trends, discrepant reports, and accounts at risk
• Support the Cash Application team in the account reconciliation process
• Review credit applications from clients applying for credit
• Perform credit line evaluation, monitor payment patterns, and order review
• Set up credit files and send applications to outside payment vetting service
• Assist the collection team on collection issues such as providing contact information
• Prepare digital refund requests
• Work with management to provide accurate cash forecast models
• Reconcile accounts on a timely basis by quickly and consistently following up on unidentified cash receipts and credits
• Support OTC projects such as sending discrepant reports to Sales, updating Check Expected Reports, and reconciling aged transactions
Specific Details to call attention to.
• Oracle experience is nice to have, not required
• Experience in the online entertainment industry is nice to have
• Avoid medical collections backgrounds; the team has seen poor transitions from that experience
• GE Appliances accounts payable candidates have worked well in the past
• Strong Excel skills, especially pivot tables and VLOOKUPs, are critical
• Candidate should be comfortable presenting findings and reports to senior management - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
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