Date Posted: 03/11/2026
Hiring Organization: Rose International
Position Number: 498197
Industry: Government/Staffing
Job Title: Desktop Support
Job Location: Madison, WI, USA, 53703
Work Model: Hybrid
Work Model Details: Onsite 4 days per week.
Shift: 7:45 AM - 4:30 AM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 30.00
Max Hourly Rate($): 32.00
Must Have Skills/Attributes: Desktop Support, ITIL, PMP, Technical Support, Troubleshooting
Experience Desired: desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer s (5 yrs); Android devices, iOS devices, other supported wireless devices and peripherals (5 yrs)
Preferred Certifications/Licenses: ITIL 4 Foundation, CompTIA A+ or Similar
**C2C is not available**
Job Description
Candidates must be current Wisconsin residents. No relocation allowed. The selected hire will be onsite in Madison 4 days per week with 1 WFH day allowed.
Regarding the nice to have PMP cert, the manager confirmed: "That is purely a nice to have, not required. Our contractors work heavily with our PMO, and we found that individuals with project management training are more successful with client. It really helps for them to understand industry standard project management practices and the value/importance of adherence to PMP."
Preferred Certification:
• ITIL 4 Foundation Certification or Similar
• CompTIA A+ Certification of Similar
• PMP Certification or Similar
Required Skills & Years of Experience:
• Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers (10 or More Years)
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives (10 or More Years)
• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices (10 or More Years)
• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail (10 or More Years)
• The successful candidate must have high attention to detail and strong technical troubleshooting skills
• Requires extensive knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals
Responsibilities:
• This position will perform advanced desktop support including OS and application patching and troubleshooting
• Essential duties include providing expert level technical assistance in support and preparation of desktop supported applications and hardware
• This title receives escalated level support issues from help desk
• This position will also be responsible for configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines
• The position is expected to be familiar with a wide variety of IT concepts, practices, and technologies
• This position may lead and direct the work of others
• This position is responsible for providing in-person support to client staff in Madison, WI
Additional details: The selected hire is expected to cover parking costs. There is some free street parking in the vicinity, or else onsite parking at a monthly rate of approximately $70/month.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
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