Date Posted: 01/02/2026
Hiring Organization: Rose International
Position Number: 495056
Industry: Government/Staffing
Job Title: Technician
Job Location: Madison, WI, USA, 53703
Work Model: Hybrid
Work Model Details: Remote and may be asked to travel to the various
Shift: 8:00 AM - 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 5
Min Hourly Rate($): 32.00
Max Hourly Rate($): 34.00
Must Have Skills/Attributes: Agile, Documentation, Project Management, System Design
Experience Desired: Experience supporting networked environments, connectivity standards (5 yrs)
**C2C is not available**
Job Description
Candidates must be a current Wisconsin resident. No relocation is allowed. This position can work remote (within the State of WI) or in the office and may be asked to travel to the various offices to install equipment as needed and client will reimburse for travel expenses.
Required Skills & Years of Experience:
• At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role
• Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications
• Experience providing diagnosis, problem resolution, and support for enterprise applications and systems
• Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers
• Experience resolving tickets on first call and when required, following established escalation practices
• Experience with remote support technology tools (screen sharing, voice, chat, etc.)
• Experience establishing and building support workflows and diagrams based on team and customer requirements
• Experience supporting computers, printers, networks, servers, and equipment in security compliant data centers and offices
• Experience with security frameworks and their application to networked environments.
• Experience developing and maintaining a service calendar
• Experience in non-prime shift, on-call technical support as needed
• Strong interpersonal skills and the ability to work with limited supervision in professional office settings as well as virtually on a team
• The ability to meet and maintain the Client’s fleet car rental requirements
• Strong written and oral communication skills
• Ability to lift 50lbs
Preferred Experience & Skills:
• Experience working on project-based teams that follow Agile methodologies
• Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications
• Experience in project management and its associated practices
• Experience with inventory management and planning cycles
• Experience with vendor management with ordering and warranty support
Responsibilities:
• Serve as a point of contact for customers seeking multi-tier technical assistance over the phone, through email, or through the ticketing system
• Perform remote support as required to resolve the customer’s request
• Manage support tickets in a timely manner, documenting all related work and providing status updates
• Develop and modify knowledge base articles that are related to provided solutions
• Collaborate with technical teams to plan, install, maintain, and recover network, server, and other infrastructure equipment in Client offices and the data center
• Monitor and resolve network and systems connectivity, performance, and security issues to improve reliability and compliance
• Develop and maintain diagrams, procedures, and documentation for the proper use and support of client office infrastructure
• Implement infrastructure performance and security improvements based on customer feedback
• Collaborate with team members to audit system security to maintain regulatory and policy compliance
• Establish and maintain effective working relationships with team, customers, vendors and all others using principles of excellent customer service
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
EMPLOYEE COMMENTS