NEW JOB OPENING
SENIOR CLINICAL BUSINESS ANALYST - CLINICAL UX & IT SERVICE MANAGEMENT
IN FREDERICTON, NB, CANADA!

 

Date Posted: 08/12/2026
Hiring Organization: Rose International
Position Number: 505644
Industry: Government
Job Title: Senior Clinical Business Analyst - Clinical UX & IT Service Management
Job Location: Fredericton, NB, Canada, E3B 5X4
Work Model: Hybrid
Work Model Details: Primarily remote, Onsite once every month
Shift: Monday to Friday (8 AM-5 PM)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 25
Min Hourly Rate($): 65.00
Max Hourly Rate($): 80.00
Must Have Skills/Attributes: Clinical, Incident Management, ITIL, Project Management, Project Plans, Requirements Gathering, Service Desk Support, User Experience
Nice To Have Skills/Attributes: Cerner, EPIC
Experience Desired: Demonstrated experience in a formal Project Management capacity (3+ yrs); Experience leading process improvement, service transformation, or technology adoption initiatives (3+ yrs); Demonstrated experience redesigning and streamlining an IT or clinical Service Desk function (3+ yrs); Experience engaging directly with front-line clinicians or end users in a healthcare setting (3+ yrs); Experience applying ITIL-aligned practices to redesign or streamline a Service Desk operation (3+ yrs); Experience supporting or participating in a Clinical Information System (CIS) implementation (1+ yrs); Project Management experience leading multi-stakeholder initiatives in a complex organization (3+ yrs)
Required Minimum Education: Bachelor’s Degree
Required Certifications/Licenses: ITIL Foundation certification (v3 or v4) or equivalent hands-on application of ITIL practices
Preferred Certifications/Licenses: PMP, CAPM, PRINCE2, or ITIL Practitioner/higher

**C2C is not available**

 

Job Description
Required Education:
• A bachelor's level university degree in Business, Healthcare, Information Technology, or a related discipline. An equivalent combination of education and experience may be considered

Required Certifications:
• ITIL Foundation certification (v3 or v4) or higher. Candidates without formal certification but with a minimum of two (2) years of demonstrated hands-on application of ITIL practices (Incident, Request, Problem, and Knowledge Management) may be considered equivalent

Preferred Certifications:
• Formal Project Management and/or Service Management certification (e.g., PMP, CAPM, PRINCE2, or ITIL Practitioner/higher)

Required Skills:
• A minimum of three (3) years of demonstrated experience in a formal Project Management capacity, leading process improvement, service transformation, or technology adoption initiatives from planning through to closure (charters, schedules, RAID logs, status reporting) (3+ Years)
• A minimum of three (3) years of demonstrated experience redesigning, streamlining, or optimizing an IT or clinical Service Desk function, including intake, triage, escalation, and resolution workflows, ticketing/ITSM tooling, and Service Level Agreements (SLAs) (3+ Years)
• Proven experience engaging directly with front-line clinicians or end users in a healthcare or other complex operational setting to gather user experience, workflow, or service requirements (3+ Years)

Preferred Skills:
• Demonstrated Project Management experience leading multi-stakeholder initiatives in a complex organization — developing project charters, work plans, schedules, and risk/issue/action logs, and reporting status to leadership or governance bodies (3+ Years)
• Demonstrated experience applying ITIL-aligned practices to redesign or streamline a Service Desk operation, including current-state assessment, target-state process design, escalation frameworks, SLA/OLA definition, and knowledge base/self-service development (3+ Years)
• Strong facilitation skills: demonstrated experience leading workshops to identify and articulate business and service requirements, and to develop user stories, user personas, and/or use cases (3+ Years)
• Demonstrated communication, facilitation, and strong interpersonal skills, with the ability to confidently engage and collaborate with clinicians, project team members, subject matter experts, and stakeholders at all levels (3+ Years)
• Demonstrated experience conducting various research methods (usability testing, surveys, service desk ticket/trend analysis, etc.) to understand user behaviour, pain points, and needs (2+ Years)
• Experience supporting or participating in a Clinical Information System (CIS) implementation (e.g., Meditech Expanse, Epic, Cerner/Oracle Health, or similar) is considered an asset (1+ Year)
• Verbal and written communication, facilitation, and presentation skills in both French and English are strongly preferred
• Previous experience working within New Brunswick's technology or healthcare environments, showcasing a strong understanding of the local landscape, policies, and practices (1+ Year)
• Previous experience working as a clinician would be considered an asset

Our client is seeking a resource who can operate at the intersection of clinical user experience, IT Service Management, and formal project management — ensuring clinicians are provided with the correct tools and technology to meet their needs, while the Service Desk supporting those tools is redesigned to be efficient, predictable, and clinician-friendly.

Job Duties:
• Elicitation of Clinical User Experience Requirements: Engage clinicians across the province in various clinical settings to understand needs and requirements, and how support processes can be optimized to match their workflows. Travel throughout the province and on-site assessment work may be required
• Service Desk Redesign & Streamlining: Lead a current-state assessment of existing IT/Clinical Service Desk processes (intake, triage, escalation, resolution) and design a streamlined, ITIL-aligned target state — including Incident, Request, Problem, and Knowledge Management practices, SLAs/OLAs, and self-service/knowledge base content
• Project Management of Improvement Initiatives: Plan, execute, and formally manage Service Desk and endpoint user-experience improvement initiatives — developing charters, schedules, RAID (risks, actions, issues, decisions) logs, and status reporting for project leadership and governance bodies
• Stakeholder Collaboration: Act as a liaison between clinical end-users, the CIS vendor, internal IT teams (including the Service Desk), and project leadership on matters related to usability and the support experience
• Detailed review of existing business requirements
• Collaborate with clinical experts to gather input and insights for the development and refinement of clinical standards
• Design and develop facilitation sessions to validate the existing requirements and collect net new business and information technology requirements, including gap analysis
• Create and maintain detailed process and solution documentation, including workflows, use cases, user guides, and training materials, to ensure seamless adoption of clinical standards
• Conduct comprehensive analysis of business and client requirements to support the development, operations, and deployment of the clinical standardization project; recommend and implement solutions to achieve defined objectives, monitoring their effectiveness
• Build, validate, and test clinical content in the CIS
• Collaborate closely with project teams to ensure the smooth delivery and implementation of the clinical standardization project, including effective communication plans for stakeholders

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

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