Date Posted: 10/26/2026
Hiring Organization: Rose International
Position Number: 509756
Industry: IT Company
Job Title: Server Hardware Field Service Technician
Job Location: Silver City, NM, USA, 88061
Work Model: Onsite
Shift: On Call (Must be onsite within 2-3 hours of the request being placed)
Employment Type: Temporary
FT/PT: Part-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 28.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Data Center, Network Support, Technical Support, Windows administration
Experience Desired:
Hands-on experience replacing components in enterprise servers, data center equipment, or related IT hardware (2+ yrs),
Demonstrated server break-fix experience involving HDDs, SSDs, power supplies and memory (2+ yrs),
Provide on-site field service across customer locations while meeting scheduled appointment windows and strict SLAs (2+ yrs),
Proven ability to follow hardware service manuals and remote technical guidance to complete component replacements accurately (2+ yrs),
Demonstrated reliability in time-sensitive service environments, including the ability to support assigned SBD 24/7 (2+ yrs)
Required Minimum Education: Associate’s Degree
Preferred Certifications/Licenses: CompTIA A+, Server+, or equivalent hardware support certification
**C2C is not available**
Job Description
Required Education:
• Associate degree
Preferred License/Certification:
• CompTIA A+, Server+, or equivalent hardware support certification.
Required Qualifications/Skills/Experience:
• Hands-on experience with computer hardware, server hardware, or field service support.
• Ability to replace failed server components by following documented procedures and remote engineer instructions.
• Ability to travel to customer sites and meet strict service-level and arrival-time commitments.
• Basic understanding of server components, including hard drives, SSDs, power supplies, and other field-replaceable units.
• Ability to verify hardware serial numbers and product IDs before performing replacements.
• Ability to use a mobile device and service ticketing application to document travel, arrival, work performed, and ticket closure.
• Strong communication, time management, and problem-solving skills.
• Ability to follow site access, safety, and electrostatic discharge (ESD) precautions.
• Ability to coordinate with a remote engineer over Zoom and follow step-by-step instructions.
• Ability to comply with defective-part return requirements and designated shipping procedures.
• Flexibility to support assigned service coverage, including 24/7 availability for Same Business Day (SBD) assignments or standard business-hours coverage for Next Business Day (NBD) assignments, as applicable.
Preferred Qualifications/Skills/Experience:
• Experience working in enterprise data centers or server rooms.
• Experience with server hardware break-fix and field-replaceable component swaps.
• Experience supporting enterprise server, storage, or networking hardware.
• Familiarity with hardware service manuals, remote troubleshooting support, and ticket management systems.
• Experience using mobile field service applications to record service activities.
• Familiarity with Nutanix environments or enterprise server platforms.
• Experience working independently at customer sites while following remote technical guidance.
Field Service Engineer – Server Hardware Replacement Overview:
The Field Service Engineer supports Nutanix hardware replacement services by visiting customer locations to replace failed server components. Issues are diagnosed before dispatch, and replacement parts are delivered to the site in advance. The engineer performs component swaps under the direction of a remote Nutanix Site Reliability Engineer (SRE), documents service activities, and ensures all work is completed in accordance with established service-level agreements (SLAs) and customer site requirements. Direct customer communication is managed through the Hemmersbach Global Service Desk (GSD).
Job Duties:
• Travel to customer sites to perform scheduled server hardware replacement services.
• Review service tickets, site addresses, access requirements, and hardware replacement instructions before dispatch.
• Bring required tools and equipment, including an ESD strap, screwdriver, mobile device, and identification.
• Check in with the site contact upon arrival and identify yourself as working on behalf of Nutanix.
• Collect the replacement part and contact the Hemmersbach GSD to establish a connection with the remote SRE.
• Verify device serial numbers and product IDs before beginning work.
• Replace failed server components under the step-by-step guidance of the remote SRE.
• Follow established hardware handling, safety, and ESD procedures.
• Use the Hemmersbach FMA application to record travel, arrival, parts receipt, service progress, and ticket closure in real time.
• Notify the GSD promptly of access issues, missing parts, delays, or any inability to meet the assigned SLA.
• Wait for the SRE's approval and release before leaving the site.
• Document service start and end times, access status, work performed, final outcome, and any parts left on site.
• Report unsuccessful replacements or unresolved issues to the GSD for follow-up work orders.
• Return defective HDDs and SSDs within two business days and other defective parts within five business days, recording tracking information in FMA.
• Coordinate with a second field engineer when two-person support is required for heavy chassis replacements.
• Maintain compliance with scheduling, arrival, communication, documentation, and service-level requirements. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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