Date Posted: 10/27/2026
Hiring Organization: Rose International
Position Number: 509884
Industry: IT Company
Job Title: Data Center Support Engineer Tier II IT & Smart Hands Support
Job Location: Omaha, NE, USA, 68107
Work Model: Onsite
Shift: On Call (Must be onsite within 2-3 hours of the request being placed)
Employment Type: Temporary
FT/PT: Part-Time
Estimated Duration (In Weeks): 1
Min Hourly Rate($): 24.50
Max Hourly Rate($): 24.50
Must Have Skills/Attributes: Data Center, JIRA, Network Support, Technical Support, Windows administration
Experience Desired:
Enterprise IT support experience combining Tier II desktop troubleshooting with hands-on data center support (2+ yrs),
Hands-on Smart Hands experience with rack-mounted servers, storage systems, network equipment, PDUs, and remote engineering (2+ yrs),
Strong Windows desktop, Microsoft 365, hardware troubleshooting, and enterprise device deployment experience (2+ yrs),
Experience managing incidents, service requests, asset records, and CMDB updates through ServiceNow, Remedy, Jira Service (2+ yrs),
Experience supporting Apple iOS devices, conference room technology, and video conferencing equipment (1+ yrs)
Required Minimum Education: Associate’s Degree
Preferred Certifications/Licenses: CompTIA A+ Certification
**C2C is not available**
Job Description
Required Education:
• Associate Degree in Computer Science, graduation from a technical school, and/or equivalent work experience.
Preferred License/Certification:
• CompTIA A+ certification.
Required Qualifications/Skills/Experience:
• 1+ years of experience in enterprise desktop support or data center support, providing Tier II technical support in large corporate environments.
• Experience providing Smart Hands support for servers, storage, networking equipment, rack-mounted hardware, and PDUs under the guidance of remote engineering teams.
• Strong experience supporting Windows environments, Microsoft 365, mobile devices, video conferencing systems, and enterprise hardware throughout the installation and lifecycle management process.
• Experience using ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools to manage incidents, service requests, asset tracking, and CMDB updates.
• Ability to independently troubleshoot hardware, operating systems, network connectivity, and peripheral issues while maintaining high customer satisfaction.
• Experience supporting executive/VIP users with professionalism, urgency, and exceptional customer service.
• Experience managing inventory, hardware deployments, asset lifecycle activities, and secure equipment disposal.
• Ability to document technical work accurately and collaborate with remote engineering teams.
Preferred Qualifications/Skills/Experience:
• Experience mentoring junior technicians in fast-paced enterprise IT environments.
• Experience supporting Apple iOS devices, conference room technology, and video conferencing equipment.
• Experience recommending process improvements to enhance IT support operations.
Data Center Support Engineer Overview:
The Data Center Support Engineer provides Tier II desktop and data center support in an enterprise environment. This role is responsible for troubleshooting end-user devices, maintaining Windows workstations and enterprise hardware, delivering Smart Hands support for data center infrastructure, managing IT assets, and providing responsive technical assistance to employees, including executive/VIP users.
Job Duties:
• Troubleshoot and repair desktops, laptops, tablets, printers, and mobile devices.
• Install, configure, maintain, and upgrade Windows workstations and enterprise hardware.
• Provide Smart Hands support for servers, storage systems, networking equipment, rack-mounted hardware, and PDUs under remote engineering guidance.
• Support Microsoft 365, Outlook, Windows, and Apple iOS environments.
• Respond to IT service requests, resolve incidents, and document all work in the organization's ITSM platform.
• Update the Configuration Management Database (CMDB) and asset management systems.
• Perform hardware deployments, upgrades, replacements, and secure equipment disposal.
• Maintain accurate inventory of spare equipment and replacement parts.
• Support conference room technology and video conferencing equipment.
• Provide walk-up IT support as required.
• Deliver exceptional customer service, including dedicated support for executive/VIP users.
• Mentor junior technicians and recommend process improvements to enhance service delivery. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
EMPLOYEE COMMENTS