Date Posted: 09/25/2026
Hiring Organization: Rose International
Position Number: 508202
Industry: IT Company
Job Title: Data Center Support Engineer Smart Hands | Desktop Support
Job Location: Marion, NC, USA, 28752
Work Model: Onsite
Shift: On Call (Must be onsite within 2-3 hours of the request being placed)
Employment Type: Temporary
FT/PT: Part-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 24.50
Max Hourly Rate($): 24.50
Must Have Skills/Attributes: Data Center, Network Support, Technical Support, Windows administration
Experience Desired: Experience in enterprise desktop support or data center support experience (1+ yrs); Proven experience delivering Smart Hands support for servers, storage, networking equipment (1+ yrs)
Required Minimum Education: Associate’s Degree
Preferred Certifications/Licenses: CompTIA A+ Certification
**C2C is not available**
Job Description
Required Education and Trainings:
Associate Degree in Computer Science, graduate from technical school, and/or equivalent work experience
Preferred Education and Training:
CompTIA A+ certification desirable
Required Experience:
• 1+ years of experience in enterprise desktop support or data center support experience, providing Tier II technical support in large corporate environments.
• Proven experience delivering Smart Hands support for servers, storage, networking equipment, rack-mounted hardware, and PDUs while working with remote engineering teams.
• Strong background supporting Windows environments, Microsoft 365, mobile devices, video conferencing systems, and enterprise hardware from installation through lifecycle management.
• Experience utilizing ITSM platforms (ServiceNow, Remedy, Jira Service Management, or similar) to manage incidents, asset tracking, CMDB updates, and service requests.
• Demonstrated ability to troubleshoot hardware, operating systems, network connectivity, and peripheral issues independently while maintaining high customer satisfaction.
• Experience supporting executive/VIP users while maintaining professionalism, urgency, and exceptional customer service.
• Proven ability to manage inventory, hardware deployments, asset lifecycle, secure equipment disposal, and mentor junior technicians in fast-paced enterprise environments.
Responsibilities
• Troubleshoot and repair desktops, laptops, tablets, printers, and mobile devices
• Install, configure, and maintain Windows workstations and enterprise hardware
• Provide Smart Hands support for servers, storage, networking equipment, and rack-mounted PDUs under remote engineering guidance
• Support Microsoft 365, Outlook, Windows, and Apple iOS environments
• Respond to IT service requests and document work in the organization's ITSM platform
• Update CMDB and asset management systems
• Perform hardware deployments, upgrades, replacements, and secure equipment disposal
• Maintain inventory of spare equipment and replacement parts
• Support conference room technology and video conferencing equipment
• Provide walk-up IT support when required
• Deliver exceptional customer service, including executive/VIP support
• Mentor junior technicians and recommend process improvements - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
EMPLOYEE COMMENTS