NEW JOB OPENING
AUDIO VISUAL (AV) SUPPORT ANALYST II | MICROSOFT TEAMS ROOMS & CONFERENCE TECHNOLOGY
IN Houston, TX, USA!

Required Experience:

• Candidates must possess a minimum of one year of relevant experience in the audio-visual technologies and at least one year of end user support in a technical environment.

• Possess experience working with audio-visual equipment including Microsoft Teams Rooms, Crestron, Polycom, Neat and Logitech audio-visual products. Direct experience with all listed systems is not required.

• Candidate must be able to lift 50lbs, bend, climb ladders and easily maneuver under tables.



Required Soft Skills:

• The candidate is detail-oriented with a strong focus on accuracy and quality, adaptable and able to thrive in a dynamic, fast paced environment, and possesses strong analytical skills with the ability to interpret complex data

• Excellent verbal and written communication skills are required to effectively convey information and collaborate with stakeholders, leaders, and end users

• Candidates should be self motivated, proactive problem solvers with strong attention to detail, exemplary end user support skills, and the ability to adapt in a fast paced, cross functional environment

• A strong desire to learn and grow

• The role requires the ability to manage multiple tasks, meet deadlines, analyze data, and support reporting activities

• Some knowledge of networking basics is highly desirable



Overview of the Role:

• The Technical Support Analyst (Audio-Visual) role is an end-user focused position with a direct focus on proactive problem resolution

• Audio-visual is a key technical platform in the client's enterprise

• This person will possess the ability to understand end-user issues, work quickly to resolve them and train end-users to avoid issues in the future

• The ability to communicate clearly, effectively and with a focus on end-user enablement is key

• This individual will also have experience managing hardware and software from Microsoft, Polycom, Logitech, Neat, Crestron, AppSpace and others audio-visual platforms

• A strong desire to learn, grow and proactively recognize opportunities to contribute is required

• Some lifting, bending and physical maneuvering will be required when troubleshooting or installing equipment.



Responsibilities:

• Responsible for day-to-day support, maintenance, troubleshooting and evaluation of conference room audio-visual hardware and software

• Assist end users with meeting scheduling, setup, and reported issues

• Work with senior audio-visual staff to monitor the health of Microsoft InTune, Crestron, Logitech, Poly, Neat portals and AppSpace digital signage solutions.



Detailed Responsibilities:

• The Technical Support Analyst II (Audio-Visual) will support daily meetings and events in our downtown location.

• Support includes assisting with end-user technical needs, camera tracking, and meeting scheduling

• Field support includes remote troubleshooting and end-user training on audio-visual related systems

• Daily site walkthroughs of 800 Capitol will be required to proactively identify down systems

• Run system health reports to identify issues

• Training in production systems and researching new products



Team Interactions:

• The ideal candidate is a self motivated, driven professional with a strong work ethic, excellent analytical skills, and the ability to evaluate complex situations and deliver thoughtful solutions

• This individual communicates effectively and collaborates well with cross functional partners, including site contacts, vendors, digital teams, sourcing teams, and audio-visual end users

• The role requires strong organizational skills and the ability to work collaboratively within a team environment

• Exceptional interpersonal skills, attention to detail, and the ability to manage priorities and meet deadlines are essential.



Interview Process:

• Interviews will include one remote and one onsite interview prior to a hiring decision.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**