NEW JOB OPENING
DATA LABELING ANALYST
IN Austin, TX, USA!

Client Location: Onsite in Austin, TX (downtown; parking fees)



Potential / infrequent exposure to graphic and/or objectionable content to any extent





REQUIRED:

-Bachelor's preferred

-3+ years of experience in operations analysis, labeling content, risk management, quality auditing 

-Experience using Excel or Google sheets to analyze large sets of data to identify trends

-Strong analytical, problem-solving, and communication skills - reporting aspect

-Strong experience with root cause analysis, incident management, and operational documentation

-Familiarity with AI data analysis and reporting tools preferred

-Familiarity with community standards - (integrity policies, trust and safety policies)

-Experience working with vendors or external partners is a plus



Nice to Have Skills:

- Knowledge of regulatory, compliance, and risk management principles is desirable

-Ability to work independently and collaboratively in a fast-paced environment



Description:

Client is seeking support to the Integrity Team. These roles will focus on metrics-driven/quality root cause analysis (RCA), through expert labeling delivering actionable insights and providing foundational support for integrity. The contracts will help address increased demands for high-quality labeling and RCAs , operational insights and documentations support key workflow programs.



Day to Day: Drive documentation of process enhancements, post-mortem learnings and best practices to improve Threads Operational efficiency, quality and resilience: data analytics. Support execution of internal initiatives. Enhance process documentation, SOPs and onboarding for new team members. Analyze data and metrics to identify tends, patterns to inform operational strategy. Communicate effectively with internal stakeholders to ensure alignment and collaboration.

-Resolving escalations and appeals

-Flagging anomalies

-Doing analysis and reports

-Auditing LLMs of other teams for threads content



Key Responsibilities:

Conduct Robust RCAs and protocol labeling for workflow escalations and expert review for Threads Develop and deliver qualitative operational insights for program managers, policy, product and leadership through expert review labeling Drive documentation of process enhancements, post-mortem learnings and best practices to improve Threads Operational efficiency, quality and resilience Support execution of internal initiatives Enhance process documentation, SOPs and onboarding for new team members Analyze data and metrics to identify tends, patterns to inform operational strategy Communicate effectively with internal stakeholders to ensure alignment and collaboration.



Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**