NEW JOB OPENING
AI BUSINESS SYSTEMS ANALYST
IN REMOTE, USA!

 

Date Posted: 02/21/2024
Hiring Organization: Rose International
Position Number: 459009
Job Title: AI Business Systems Analyst
Job Location: Remote, USA
Work Model: Remote
Employment Type: Temporary
Estimated Duration (In months): 3
Min Hourly Rate($): 35.00
Max Hourly Rate($): 45.00
Must Have Skills/Attributes: Data Analysis, Kore.ai, Natural Language Understanding (NLU)

 

Job Description

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Job Title: AI Business Systems Analyst
Location: Remote
Duration: 3+ Months (high possibility of extension and may convert into full time)

Job Description

The role:
We are seeking an AI Business Systems Analyst to help us define new and improved customer self-service experiences that harness the capabilities of an AI-driven, conversational platform to deliver an exceptional customer experience. You will be responsible for designing and developing conversational interfaces for client's customer self-service and agent-facing productivity solutions. You will partner closely with an amazing team of Product Managers, Engineers and business partners and get inside the heads of our users to shape extraordinary experiences that are easy to use, to the point, and wow our customers. Bring your creative ideas, and help us develop groundbreaking, engaging conversations.

Job Responsibilities:
• Identify and document customer friction points and underutilized opportunities in chat-enabled self-service channels.
• Quantify opportunities that will evolve into new features and improved experiences
• Work with our Conversational Designers to develop customer friendly, conversational flows to guide customers to relevant answers and self-service options
• Evaluate existing capabilities and various workflow automation into the conversational experience to enable customers to self-serve
• Assist with the development and improvement of the Conversational NLU model
• Monitor and improve the performance of conversational experience
• Work with partners to incorporate new features to support corporate initiatives

Must have:
• Hands on experience in the development, training and tuning of Natural Language Understanding (NLU) models
• Experience with analyzing the performance of automated self-service platforms based on statistical analysis and bulk session analysis to identify improvement opportunities
• Experience with producing performance reports to track KPIs
• Experience with productivity suites: Microsoft, Google, etc.
• Demonstrated experience in articulating, negotiating, and refining analysis and solutions with partners
• Experience in a customer service or a contact center environment
• Comfort operating in global environments across cultures, locations, and time zones

Preferred:
• Hands-on experience with Kore.ai BotBuilder, Google Dialogflow CX, or some other conversational AI creation environment
• Strong abilities in sketching, mocking up, and evaluating interaction designs
• Experience with Generative AI and Large Language Models
• Desire to learn and grow conversation design skills

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

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