NEW JOB OPENING
PORTAL OPERATIONS AND CUSTOMER SUPPORT COORDINATOR
IN Plano, TX, USA!

 

Date Posted: 07/07/2026
Hiring Organization: Rose International
Position Number: 503793
Industry: Pharmaceutical/Healthcare
Job Title: Portal Operations and Customer Support Coordinator
Job Location: Plano, TX, USA, 75024
Work Model: Onsite
Shift: Monday - Friday 8:00am - 5:00pm
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 5
Min Hourly Rate($): 21.00
Max Hourly Rate($): 22.50
Must Have Skills/Attributes: Configuration Management, Help Desk
Experience Desired: Portal Administration & Account Management (1-2 yrs); Managing portal enrollment and onboarding activities (1-2 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Qualifications/Skills/Experience:



- Prior helpdesk or portal administration





Key Skills:

- Portal Administration

- Account Setup and Configuration

- Shared Inbox Management

- Customer Service

- Relationship Management









Job Overview:



The Portal Operations & Customer Support Coordinator is responsible for supporting the administration, onboarding, training, and ongoing customer support for the company's provider portal platform This role serves as a primary point of contact for portal-related inquiries, manages shared support inboxes, assists with account setup and maintenance, and helps ensure customers receive timely and effective support The position also supports customer education efforts, training material updates, and communication regarding portal enhancements and system updates











Job Duties:



Portal Administration & Account Management

Manage portal enrollment and onboarding activities, including processing

enrollment requests and required documentation



Configure and maintain user accounts and permissions within the portal platform

Review and validate physician delegation forms and other required onboarding documentation

Monitor account setup requests to ensure timely completion and adherence to established procedures

Maintain accurate records of portal users, access requests, and account changes





Customer Support & Issue Resolution







Manage and prioritize requests received through shared portal support email inboxes

Provide first-level technical support to customers experiencing portal-related issues

Troubleshot user access, navigation, and functionality concerns

Escalate complex technical issues to IT and track resolution through completion

Maintain a high level of customer service and ensure prompt responses to customer inquiries





Training & Customer Education



Support customer onboarding and education efforts through training calls, and follow-up support

Assist in scheduling and coordinating customer training sessions

Help customers understand portal functionality and best practices

Serve as a resource for customers adopting new portal features and enhancements





Documentation & Communications



Update and maintain training documents, FAQs, and other customer-facing resources

Assist in developing training decks and educational materials

Draft customer communications regarding portal updates, enhancements, and process changes
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.