Date Posted: 08/28/2026
Hiring Organization: Rose International
Position Number: 506460
Industry: Manufacturing
Job Title: Alarm Monitoring & Dispatch Customer Service Representative 3rd Shift
Job Location: Irving, TX, USA, 75063
Work Model: Onsite
Shift: 10 PM - 6 AM
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 15.00
Max Hourly Rate($): 18.00
Must Have Skills/Attributes: Call Center, Customer Service
Experience Desired:
Sales or Customer Service experience (1-3 yrs),
Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus. (1-3 yrs),
Dispatching / Emergency Response Coordination (1-3 yrs),
Customer Service / Call Center Experience (1-3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Required Education:
• High School Diploma or equivalent
Preferred Education:
• Associate's degree
Qualifications/Skills/Experience:
• Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus
• 1-3 years Sales or Customer Service experience
• Prior security call center experience is preferred. ACD knowledge helpful
• Good verbal and written communication skills to effectively communicate over the telephone
• Excellent customer service skills and ability to work in a dynamic, fast-paced environment
• Ability to navigate a computerized data entry system or other relevant applications
• Knowledgeable in Microsoft Windows (Word) and the internet
Responsibilities:
• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS)
• Receives, processes and dispatches after-hours calls for service
• Provides outstanding customer service by receiving calls from customers that require service or information reference on their accounts
• Generates service tickets within the service database on customer requests for service
• Monitors, supports and troubleshoots alarm systems
• Acknowledges alarm received and dispatches appropriate personnel for issue at hand
• After dispatch, logs call into system activity report
• After hours only, contacts and dispatches on-call service technicians
• Generates statistical or investigative reports for management
• Dispatches appropriate authorities upon receipt of alarm signals
• Continuously monitors the alarm signal queue
• Documents all calls with appropriate resolution codes and notes
• Provide quality customer service on every call
• Promote good listening skills
• Communicate clearly and effectively with customers and agencies
• Manage length of calls
• Attend monthly training sessions
• Be familiar with emergency procedures
• Review and critique recorded conversations for purposes of improving customer interaction skills - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
EMPLOYEE COMMENTS