Date Posted: 06/17/2025
Hiring Organization: Rose International
Position Number: 484301
Industry: Healthcare
Job Title: Patient Services - Customer Service
Job Location: Dallas, TX, USA, 75231
Work Model: Onsite
Shift: Mon-Fri 8a-5p or 10a-7p
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 17.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Clinical, Customer Service, Documentation
Nice To Have Skills/Attributes: Spanish - Bilingual
Experience Desired: Call Center, Healthcare, Clinical (2 yrs); Patient Service, Spanish, Epic, Insurance (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Job Description
Exciting opportunity with the largest healthcare provider in Texas!
Required Education
• High school diploma
The Patient Service Specialist provides a range of intermediate-level intake and associated administrative services for patients being admitted to the hospital and/or treatment facility or receiving outpatient services, including obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed.
Required Skills for Patient Service:
• Medical front office experience required, Epic experience, clinic experience
• Knowledge of patient registration procedures and documentation
• Knowledge of medical insurance claims procedures and documentation
• Skill in the use of personal computers and related software applications
• Skill in preparing and maintaining patient records, Interpersonal and customer service skills
• Verbal and written communication skills
Customer Service representative responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot issues, and provide information on behalf of the institution.
Required Skills Contact Center Specialist:
• Excellent data entry, numeric, typing, and computer navigational skills
• Experience in a call center, customer service, and/or healthcare setting
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
Job Responsibilities
• Interviews patients to obtain demographic information. Ensures reimbursement for services through verification of insurance eligibility and obtaining insurance authorization within the required time frame.
• Inputs patient registration information into the computer registration system and verifies the accuracy of information.
• Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities as directed.
• Discusses financial arrangements and issues with patients and/or family members.
• Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support.
• Maintains patient charts; prepares required forms, orders, and maintains inventory of supplies as required.
• Participates in process improvement initiatives.
• Serves as an onboarding resource for new patient services staff.
• Ability to obtain patient demographic information and verify insurance eligibility.
• The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.
• Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.
• The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at the client. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
EMPLOYEE COMMENTS