Date Posted: 10/16/2026
Hiring Organization: Rose International
Position Number: 509372
Industry: Media and Entertainment
Job Title: RampUp Specialist
Job Location: Nashville, TN, USA, 37201
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 5
Min Hourly Rate($): 28.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: MS Office, Oracle, ServiceNow, Written Communication
Experience Desired:
Proficiency in Microsoft Excel, Outlook, and Microsoft Office (2 yrs),
Experience with Oracle Cloud, ServiceNow, or supplier portals (1 yrs),
Experience working with ServiceNow or another ticketing/case-management system (1 yrs)
**C2C is not available**
Job Description
Required Experience:
• Basic understanding of Accounts Payable and supplier processes
Required Qualifications:
• Strong written and verbal communication skills
• Strong attention to detail and organizational skills
• Ability to manage multiple requests and priorities simultaneously
• Comfortable working with deadlines and shifting priorities
• Ability to learn new systems and processes quickly
• Should be able to learn quickly, and be a good listener and empathize with customers
• Able to manage and follow SLAs
• Able to communicate well, and be collaborative and flexible as needed to support teams globally
Preferred Qualifications:
• 1-3 years of experience in Accounts Payable, Procure-to-Pay, customer service, shared services, or a similar support environment preferred
• Entertainment or media experience is nice to have
Required Technical Skills:
• Proficiency in Microsoft Excel, Outlook, and Microsoft Office
Preferred Technical Skills:
• Experience with Oracle Cloud, ServiceNow, or supplier portals is a plus
• Experience working with ServiceNow or another ticketing/case-management system preferred
Job Overview:
• The RampUp Specialist will provide temporary support to the Procure-to-Pay team by monitoring, reviewing, assigning, and helping resolve customer and supplier requests submitted through the RampUp ticketing system.
• This role will help ensure tickets are routed correctly and documented accurately.
• The ideal candidate is organized, customer-service focused, comfortable working in a high-volume environment, and able to learn PTP processes and systems quickly.
Responsibilities:
• Monitor the RampUp ticket queue throughout the business day
• Review incoming tickets and determine the appropriate category, priority, and assignment
• Assign or route tickets to the appropriate PTP team member or support group
• Respond to routine supplier and internal customer inquiries
• Follow up on aging, unassigned, or unresolved tickets
• Escalate urgent or complex issues to the appropriate team lead or subject matter expert
• Ensure resolution codes, categories, and ticket notes are entered accurately and consistently
• Identify duplicate, spam, misrouted, or out-of-scope tickets
• Reopen or redirect tickets when additional action is required
• Maintain clear documentation of actions taken within each ticket
• Assist with monitoring outstanding ticket volumes
• Support testing and implementation of RampUp/ServiceNow process improvements
• Identify recurring ticket trends and opportunities for process improvement
• Work closely with PTP team members, SMEs, IT, and other business partners
• Assist with documentation, job aids, SOPs, and training materials as needed
• Manage statuses of invoices and process credit notes primarily (AP type role)
• Process vendor statements and credit notes using new proprietary technology developed for this process
• Answer cases coming in from suppliers, manage triage, check status of invoices, and process credit notes
Additional Details:
• This role is heavily focused on triage and customer service.
• They will be supporting teams globally. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
EMPLOYEE COMMENTS