NEW JOB OPENING
CUSTOMER ORDER MANAGEMENT REPRESENTATIVE
IN Nashville, TN, USA!

 

Date Posted: 09/30/2026
Hiring Organization: Rose International
Position Number: 508413
Industry: Automotive
Job Title: Customer Order Management Representative
Job Location: Nashville, TN, USA, 37214
Work Model: Hybrid
Work Model Details: 3 times a week is mandatory
Shift: M to F, 7 to 4 or 8 to 5 shift.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: Analytical Skills, MS Excel, Quality Management, Reporting, Supply Chain
Experience Desired: Supply Chain Experience (1 yrs); Ability to create, maintain, and analyze spreadsheets for tracking orders, customer accounts (1 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education

-High School Diploma

-At least 1 year of experience is required (implied equivalent experience may be considered)



Required Skills

-Communication

-Supply Chain Experience

-Excel Familiarity

-Additional Preferred/Required Experience:

-At least 1 year of experience

-SOX experience

-Credit and debit experience

-Knowledge of Quality Management Systems

-Understanding of Customer Order Management policies, procedures, and metrics

-Export policy compliance knowledge

-Ability to resolve complex customer inquiries through research

-Detail-oriented record keeping in databases/systems



Job Description

-Act as the single-point-of-contact for assigned customer accounts

-Manage the entire order life cycle to ensure orders are processed on time

-New customer set-up

-Order entry/modification

-Escalations

-Logistics management (may be included)

-Ensure orders are shipped to agreed deadlines

-Act as single-point-of-contact to Cummins' customers, parts distribution centers, and/or manufacturing plants and cross-functional departments

-Process and fulfill customer orders

-Provide accurate documentation and continual communication to customers throughout the process

-Take ownership of and resolve complex customer inquiries through extensive research

-Demonstrate a detailed understanding of Cummins processes, systems, and practices

-Provide timely and informative responses per the Service Level Agreement

-Request support from the next appropriate level of customer support for complex escalations/issues

-Provide documentation throughout the escalation process

-Maintain accurate records of all internal and external interactions in the appropriate database/system

-Ensure customers comply with export policies

-Ensure required export/shipping documentation is compiled to the relevant legislation

-Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues

-Submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System

-Support Supervisor with hosting customer visits at local facility

-Prepare and distribute standard and customized internal and customer reports

-Understand Customer Order Management policies, procedures, and metrics

-Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization

-Participate in/lead process improvement projects
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

Apply Now

Send me a reminder to complete this application
Apply Now

 

About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.