NEW JOB OPENING
CUSTOMER ORDER MANAGEMENT REPRESENTATIVE
IN Nashville, TN, USA!

 

Date Posted: 07/27/2026
Hiring Organization: Rose International
Position Number: 504768
Industry: Automotive
Job Title: Customer Order Management Representative
Job Location: Nashville, TN, USA, 37214
Work Model: Hybrid
Work Model Details: working Monday and Tuesday in office are mandatory
Shift: The third date candidate can pick between Wednesday and Friday, the rest of the two days of the week candidate can work remote. Working hours are 8am-5pm but the hours can be flexible to 7am-4pm. Regular Shift (after training): Monday to Friday, 4:00 PM to 1:00 AM (includes a 1-hour break).
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: MS Excel, Order Management, Quality Management, Spanish - Bilingual
Experience Desired: Fluent in Spanish and English (2 yrs); Microsoft Excel Experience using Excel for data management and reporting (2 yrs); Order Management Experience (2 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education

• High school diploma or equivalent



Required Skills

1. Bilingual (Mandatory): Fluent in Spanish and English – both written and verbal.

2. Technical Proficiency: Experience with Microsoft Excel.

3. Order Management Experience: Minimum of 1+ year of experience in order management, customer support, or supply chain coordination.

4. Customer Service: Strong customer support skills with the ability to handle complex inquiries and escalations.

5. Communication: Excellent written and verbal communication skills for interacting with customers and cross-functional teams.

6. Problem-Solving: Ability to research, resolve, and document complex customer issues.

7. Attention to Detail: Maintain accurate records of all customer interactions.

8. Compliance Knowledge: Understanding of export policies and shipping documentation requirements.

9. Quality Management: Familiarity with Quality Management Systems and submitting non-conformance claims.

10. Organizational Skills: Ability to manage multiple accounts and prioritize tasks effectively.



Act as the single-point-of-contact for assigned customer accounts, managing the entire order life cycle to ensure orders are processed and shipped on time. This is not a call center position – it focuses on proactive customer support, supply chain coordination, and account management.



Key Responsibilities:

• Manage assigned customer accounts for the full order life cycle (new customer set-up, order entry/modification, escalation, and logistics management).

• Act as the primary liaison between customers, parts distribution centers, manufacturing plants, and internal departments.

• Provide accurate documentation and continuous communication to customers throughout the order process.

• Take ownership of and resolve complex customer inquiries through extensive research and knowledge of Cummins processes and systems.

• Provide timely responses per Service Level Agreement (SLA) and escalate issues when necessary with full documentation.

• Maintain accurate records of all internal and external interactions in appropriate databases/systems.

• Ensure customers comply with export policies and compile required export/shipping documentation per legislation.

• Liaise between customers and aftermarket/manufacturing locations for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.

• Support supervisors with hosting customer visits at local facilities.

• Prepare and distribute standard and customized internal and customer reports.

• Understand and adhere to Customer Order Management policies, procedures, and metrics.

• Support departmental goals and initiatives to promote a proactive customer support organization.

• Participate in or lead process improvement projects
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

EMPLOYEE COMMENTS

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