Date Posted: 04/03/2026
Hiring Organization: Rose International
Position Number: 499378
Industry: Software
Job Title: Customer Support Specialist
Job Location: Remote, USA
Work Model: Remote
Shift: 8 AM to 5 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 25.00
Max Hourly Rate($): 27.00
Must Have Skills/Attributes: JIRA, MS Excel, SalesForce
Experience Desired: BS/BA preferred, but degree is not required with relevant experience (2-3 yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
We’re looking for a personable, motivated Customer Support Specialist to join the Client Education team in providing support and assistance to our global customer base of students and educators. This person has passion, energy, and drive for problem solving and ensuring customer delight. In addition, you will help our Level 1 Support agents with the knowledge they need and act as a point-of-contact for other internal team members. In this role, you will help support the transition of our Education offerings from legacy systems to our subscription platform, providing ongoing insights based on customer feedback trends to help improve ASAT and CES scores even as we manage through a disruptive transformation process. Our Education offerings are made available to students, educators, and academic institutions around the world. Our goal is to inspire and empower the next generation in their pursuit of the skills, experience, degrees, and careers that will allow them to imagine, design, and make a better world.
Top 3 must haves:
1. Salesforce / JIRA experience preferred
2. Customer Support/Customer Service experience
3. Software installation and configuration troubleshooting
What You Need To Succeed:
• BS/BA preferred, but degree is not required with relevant experience
• Experience with Salesforce, JIRA, and strong Excel / spreadsheet skills
• Strong written and verbal communication, technical proficiency, organization, and accountability for follow-through
• Exceptional ability to build trust and communicate with customers in order to fully meet their needs
• 3 to 5+ years of experience in technical support or software application support
• Curiosity: at times, you’ll have to be a bit of a detective as you help solve some of the trickier issues escalated by our Level 1 support agents
• Excellent interpersonal, verbal, and written communication skills and professional etiquette
• Flexible and adapts well to rapid change
What You’ll Do:
• Provide exceptional service by connecting, solving, and building relationships with our customers in every interaction
• Think outside the box to effectively solve customer concerns and issues
• Continually learn and improve your knowledge of Client's Education platform to help provide an exceptional support experience
• Provide timely, consistent, and ongoing communication with customers and internal partners regarding their support cases until those cases are resolved
• Work with Engineering and your peers to identify high-priority cases that are impacting our customers
• Support escalations from Level 1 agents and help strengthen team knowledge through coaching and guidance
• Help identify customer feedback trends and recurring issues to improve the support experience during platform transition - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
EMPLOYEE COMMENTS