NEW JOB OPENING
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - LIFE INSURANCE NEW BUSINESS SUPPORT
IN GRANDVIEW HEIGHTS, OH, USA!

 

Date Posted: 10/09/2026
Hiring Organization: Rose International
Position Number: 508976
Industry: Insurance
Job Title: Bilingual Customer Service Representative - Life Insurance New Business Support
Job Location: Grandview Heights, OH, USA, 43212
Work Model: Hybrid
Work Model Details: 2-days in the office and 3-days at home
Shift: 11:30 am - 8:00 pm Monday through Thursday and 9:30 am - 6:00 pm Friday. No weekends.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Customer Service, Filing, Financial Analysis, Spanish - Bilingual, Written Communication
Experience Desired:
Must have strong customer service skills and ability to build relationships with agents. (1+ yrs),
Strong customer service, verbal communication, problem-solving, and relationship-building skills. (1+ yrs),
Banking/Financial is a huge plus (1+ yrs)
Required Minimum Education: Associate’s Degree
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Required Education:
• Undergraduate studies

Required Qualifications:
• Must have strong customer service skills and ability to build relationships with agents.
• Strong customer service, verbal communication, problem-solving, and relationship-building skills.
• Fluency in the required languages, with the ability to communicate clearly and professionally with customers and business partners.
• Ability to manage multiple inquiries, follow established procedures, and maintain accurate records.
• Willingness and ability to work the assigned weekday schedule and meet hybrid onsite requirements in Grandview Heights, Ohio.

As a Representative, you'll provide timely, efficient service for an assigned product and/or service center internal and external customer. You will ensure that we are providing extraordinary care to our customers through workflow management and meeting all required service level agreements.

Responsibilities:
• Processes business requests according to government regulations, contract provisions and internal procedures and controls. Adheres to high standards of professional conduct consistent with the delivery of excellent customer service.
• Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.
• Maintains current knowledge of contract and product provisions, administration of Client products, processing systems and related federal and state regulations.
• Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
• Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other operating units.
• Includes understanding topics that require insurance or securities license and registration and understands when and how to route those inquiries to the properly registered representative.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

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