Date Posted: 07/01/2026
Hiring Organization: Rose International
Position Number: 503604
Industry: Manufacturing
Job Title: Customer Service Process Improvement Specialist (Manufacturing)
Job Location: Cary, NC, USA, 27511
Work Model: Onsite
Shift: 40 hours a week position
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 28.00
Max Hourly Rate($): 33.00
Must Have Skills/Attributes: Analysis, Customer Service, MS Excel, Process Analysis
Experience Desired: Process Improvement (2-5 yrs); Root Cause Analysis (2-5 yrs); Cross-Functional Collaboration (2-5 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Education:
• High School Diploma or equivalent
Preferred Education:
• Bachelor's Degree
Required Knowledge:
• Good knowledge in a technical field or business method, including the basic theoretical background
• Develops basic business understanding
• Contributes to team effort, awareness of expected value add
• May improve processes, business methods or technical components
Description:
• Deploys detailed knowledge and expertise about the organization's service offering, related products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g., service offering/portfolio innovation)
• Maintains a close interaction with various management functions
• Supports acquisition activities with detailed technical know-how on complex issues
• Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations
• Needs professional technological, economical or scientific know-how, methods, tools and principles, and applies them to differing and variable situations
• Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes
Key Responsibilities:
• These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contribute to team results
• Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles
• Targets are short to medium term (best to be characterized as milestones), and achievements are monitored
• They may provide functional advice to and integrate services of operational staff or semi-professional colleagues
• Typically, these functions require 2 to 5 years of relevant experience in their field of work and qualification
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
EMPLOYEE COMMENTS