Date Posted: 10/01/2025
Hiring Organization: Rose International
Position Number: 489392
Industry: Manufacturing
Job Title: Customer Services Support Operator
Job Location: Cary, NC, USA, 27511
Work Model: Hybrid
Work Model Details: 3 Days in the Office
Shift: 7 am, 8 am, 9 am, and 10 am start
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 33.50
Max Hourly Rate($): 33.50
Must Have Skills/Attributes: Customer Service, Microsoft Excel, Microsoft Outlook, Time Management
Nice To Have Skills/Attributes: SAP
Experience Desired: Customer facing experience is preferred. (2-3 yrs); Knowledge of SAP a plus but not required. (2-3 yrs); LEAN/6 Sigma methodology a plus but not required. (2-3 yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
This position requires engaging with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs. Building strong working relationships with these key stakeholders is critical for success in this role.
Required Education:
• A Bachelor’s degree or equivalent experience
Qualifications/Skills/Experience:
• Proficiency in software applications such as Microsoft Outlook, Word, and Excel
• Knowledge of SAP is preferred but not required
• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
• The ability to support complex projects and determine the critical path to improve timely performance is essential
• The candidate should be able to independently perform important areas of standard professional-level work that typically require processing and interpreting more complex, less clearly defined issues
• Strong organizational and time management skills with exceptional attention to detail are required
• The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture
• Customer-facing experience is preferred
• You have good PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
• LEAN/6 Sigma methodology is a plus but not required
• Experience or knowledge of the Client's business in the United States preferred - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
EMPLOYEE COMMENTS