Date Posted: 04/27/2026
Hiring Organization: Rose International
Position Number: 500395
Industry: Manufacturing
Job Title: Customer Support Representative
Job Location: Johnston, IA, USA, 50131
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 19.50
Max Hourly Rate($): 19.50
Must Have Skills/Attributes: Customer Service, Customer Support, Technical Support
Experience Desired: Can you describe your experience handling customer support issues and how you ensured customer satis (2+ yrs); What experience do you have with data management or maintaining accurate records in a system? (2+ yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Skills/Experience:
· Skills in interpersonal communications, negotiation, and conflict resolution
· Experience with customer service / support
· High comfort level and experience with consumer software applications
· Strong computer and troubleshooting skills
· Ability to work off-shift hours and occasional holidays to support the business
· Experience with data management.
· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Desired Skills/ Experience:
· Knowledge of agriculture customers
· Agriculture operations experience, including Precision Farming experience
· Prior work experience in Agriculture or Technology dealer channels
Job Responsibilities:
· The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
· Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
· Technicians also create and maintain support tools/solutions available online.
· A few of the 80+ products supported by this support team: MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.
**Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works**
Contact Center is open from 7am - 7pm CST, Monday - Friday
· Four shifts available that rotate within the 12 hour operation:
o 7:00am - 3:30pm
o 8:00am - 4:30pm
o 9:00am - 5:30pm
o 10:30am - 7:00pm
· Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
· Candidate will work on-site (John Deere Financial - Johnston, IA) five days a week
SPECIAL CONSIDERATIONS:
· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
· Takes approximately 3-4 months from start date to reach full productivity.
· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.
Onboarding Attendance Policy:
Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. To determine if an absence is excused work with your direct supervisor.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
EMPLOYEE COMMENTS