Date Posted: 03/31/2026
Hiring Organization: Rose International
Position Number: 499152
Industry: Manufacturing
Job Title: Customer Support Representative II
Job Location: Johnston, IA, USA, 50131
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 20.50
Max Hourly Rate($): 20.50
Must Have Skills/Attributes: Customer Support, Portuguese
Experience Desired: Are you fluent in Portuguese (verbal and written) (2+ yrs); Do you have prior experience in customer service, technical support, or contact center support? (2+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
*These positions will require a Bi-Lingual individual to be fluent in Portuguese, as well as English*
PRIMARY RESPONSIBILTIES & DUTIES:
The ISG R3 (Region 3) Portuguese language support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:
REQUIRED SKILLS:
• Fluent in Portuguese
• Skills in interpersonal communications, negotiation, and conflict resolution
• Advanced in verbal and written in Portuguese language abilities
• Working functional in written and verbal English language abilities
• Experience with customer service / support
• High comfort level and experience with consumer software applications
• Strong computer and troubleshooting skills
• Ability to work off-shift hours and occasional holidays to support the business
• Experience with data management
DESIRED SKILLS:
• Knowledge of agriculture customers
• Agriculture operations experience, including Precision Farming experience
• Prior work experience in Agriculture or Technology dealer channels
• Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Contact Center is open from 5am - 7pm CST, Monday - Friday
• Occasional holidays, weekends and overtime based on the needs of the business
• Candidate must be available to work any 8-hour shift within the 5am-7pm support window.
• Candidate will work on-site (John Deere Financial - Johnston, IA) five days a week with the option to work from home on Friday's
SPECIAL CONSIDERATIONS:
• Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
• Takes approximately 3-4 months from start date to reach full productivity.
• Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
EMPLOYEE COMMENTS