Date Posted: 03/04/2026
Hiring Organization: Rose International
Position Number: 497886
Industry: Manufacturing
Job Title: Customer Support Representative
Job Location: Johnston, IA, USA, 50131
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 18.50
Max Hourly Rate($): 18.50
Must Have Skills/Attributes: Agriculture, Customer Service, Customer Support
Experience Desired: Provide first-level phone support for customer product inquiries and technical issues (2 yrs); Resolve common customer concerns efficiently while maintaining a high level of professionalism (2 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Education:
• High school diploma or equivalent
Required Skills, Knowledge, and Experience
• Strong interpersonal communication, negotiation, and conflict resolution skills
• Excellent written and verbal communication abilities
• Minimum of 6 months of customer service or customer support experience
• Proficiency with Microsoft Office applications
• High level of comfort with consumer software applications
• Strong computer, research, and troubleshooting skills
• Ability to work designated support hours and occasional holidays as business needs require
Preferred Skills and Experience
• Knowledge of agriculture equipment, turf equipment (mowers), and utility vehicles
• Prior experience working within Agriculture or Technology dealer channels
• Bachelor’s degree in Agriculture, Business, Communications, Engineering, Information Technology, or a related field
Job Duties
• Provide first-level phone support for customer product inquiries and technical issues
• Accurately document all customer interactions within support systems
• Resolve common customer concerns efficiently while maintaining a high level of professionalism
• Support customer satisfaction, loyalty, and retention through effective problem resolution
Job Summary
The Enterprise Contact Center Tier I team provides front-line technical support, information, and solutions to customers regarding product-related inquiries, issues, and concerns. This role plays a critical part in optimizing customer satisfaction and retention by delivering high-quality phone-based support and accurately documenting each customer interaction.
Types of Customer Inquiries
• General product questions, availability, and compatibility
• Agriculture, Residential and Commercial Turf, and Golf product issues or complaints
• Warranty registration and extended warranty coverage
• Out-of-warranty assistance
• Parts and publications lookups
• Loyalty Rewards program inquiries - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
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