Date Posted: 10/20/2026
Hiring Organization: Rose International
Position Number: 509508
Industry: Software/Financial Services/IT Company
Job Title: Customer Service Representative (Customer Support & Issue Resolution)
Job Location: Atlanta, GA, USA, 30308
Work Model: Hybrid
Work Model Details: Hybrid role: 3 days onsite per week
Shift: Standard Business Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 35.00
Max Hourly Rate($): 38.00
Must Have Skills/Attributes: CRM, Customer Service, SalesForce
Experience Desired:
Experience in customer relationship management (CRM) software, such as Salesforce (3-5+ yrs),
Ability to effectively communicate over the phone and via email (3-5+ yrs),
Customer service skills (3-5+ yrs)
**C2C is not available**
Job Description
Location: Hybrid in San Diego, CA or Atlanta, CA
Required Skills:
• Experience working in customer service-related work
• Ability to effectively communicate over the phone and via email
• Customer service skills and professionalism with a strong ability to diffuse customer concerns (3-5+ years)
• Strong investigative skills and sense of urgency
Preferred Skills:
• Basic understanding of customer relationship management (CRM) software, such as Salesforce (3-5+ years)
Job Summary:
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Duties:
• Respond promptly and professionally to incoming telephone calls, chats, and tickets
• Assist with order problems, exchanges, edits, and tracking
• Develop knowledge of products, services, etc. and effectively convey this information to customers
• Understand and resolve compliance issues in accordance with policies and procedures
• Be an active team member and support overall teamwork and morale
• Adhere to all established procedures, policies, and safety rules
• Maintain established performance levels
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
EMPLOYEE COMMENTS