Date Posted: 03/25/2026
Hiring Organization: Rose International
Position Number: 498917
Industry: Pharmaceutical/Healthcare
Job Title: Customer Service Specialist
Job Location: Livermore, CA, USA, 94550
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 25.00
Max Hourly Rate($): 27.00
Must Have Skills/Attributes: Call Center, Customer Service
Experience Desired: Experience in a high-volume call center environment, preferably within healthcare (2 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education
- High School Diploma or equivalent
Requirements
- Minimum 2 years of high-volume call center experience
- Strong attention to detail and ability to multitask
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office and navigating multiple systems
- Ability to maintain excellent attendance and schedule adherence
- Comfortable working in a fast-paced, high-volume environment
- Knowledge of HIPAA and data privacy standards
Overview
This role supports Abbott’s Heart Failure division within Acelis Connected Health. The Customer Service Specialist will operate in a fast-paced call center environment, supporting patients with remote monitoring services. This includes assisting with patient information updates, test result collection, supply orders, and providing general product and technical support to ensure patient success and satisfaction.
Responsibilities
- Handle high-volume inbound and outbound customer calls
- Collect and record INR test results accurately
- Follow call scripts and company procedures
- Communicate with physicians based on reporting requirements
- Support patients with adherence to testing schedules
- Assist customers with digital platform usage
- Provide product support and basic technical guidance
- Manage escalations, complaints, and general inquiries
- Maintain schedule adherence and attendance standards
- Ensure compliance with HIPAA and all regulatory requirements
Industry
Medical / Healthcare
Estimated Start Date
ASAP - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
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