NEW JOB OPENING
CUSTOMER SERVICE - ACCOUNT REPRESENTATIVE
IN Milwaukee, WI, USA!

Job Description:

Individually accountable for all aspects of the post issue Operations of assigned customer plans, both corporate owned and corporate sponsored life insurance cases. Builds and maintains business relationships with producers, their support staff, third party administrators, benefit consultants, regional life consultants, and additional internal support areas within Client.



Reporting Relationships: Reports to the Operations Manager.



Core Job Duties & Responsibilities:

Serves as a company representative and communicates with producers, back-office administration, and internal/external wholesalers. Acts as the primary NBSG post issue contact and product expert. Provides quality customer service by demonstrating and understanding customer needs and emphasizing timely responses. Receives and responds to inquiries, administration requests, and issue resolution matters. As the primary point of administration contact for customers, must communicate and coordinate with other teams or areas within NBSG and NFS, such as Actuarial, New Business, Retention, Sales, Systems, etc. Prepares and quality reviews month-end, quarter-end, and individual annual statements, as well as transactional confirmations, for policy holders and producer firms. Coordinates, reviews, approves and processes all post issue financial and non-financial requests. Transactions can be very large in dollar amounts, number of policies and complexities. These transactions include, but are not limited to, large premium payments, fund transfer/reallocations, loans, withdrawals, surrenders, claims, and owner/beneficiary changes, billing changes, address changes, increases, decreases and changes of insureds. Reviews licensing, coordinates and processes producer account change requests. Completes technical quality reviews/audits for new business processing and other administration transactions. Reviews include the calculation and/or validation of product features, such as enhancements, various policy charges, and riders. Responsible for rotational post-issue tasks such as daily cash balancing of premium received in the department, notifying fund houses of large trades, analyzing trading patterns, reviewing wire system, etc. Provides input in developing and maintaining procedures. May also assist in creating and enhancing procedures. Maintains a strong working knowledge of materials, rules, regulations, procedures and practices pertaining to Variable and Universal Life Insurance used to informally fund Executive Benefit Plans. Performs other duties as assigned.



Education: Undergraduate degree preferred. CLU designation is desirable.



License/Certification/Designation: Obtain NASD Series 6 registration within 90 days. CLU designation is desirable. (If license needed, credit check applies.)



Experience: Three years related experience. Variable and Universal Life Insurance or Executive Benefit plans experience a plus, but not a requirement.



Knowledge:

Must be proficient in Microsoft Excel, Microsoft Word, and Internet usage. Understanding of new business and in-force illustrations.



Skills/Competencies: Must demonstrate:

Strong customer service, exceptional written and oral communication, problem-solving, negotiation, and decision-making competencies, team player, excellent organizational abilities, high attention to detail, ability to prioritize own work within guidelines, and strong analytical skills

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**