NEW JOB OPENING
PLAN ADMINISTRATOR ANALYST (GROUP BENEFITS)
IN Milwaukee, WI, USA!

Start Date: June 1, 2026



Required Skills and Competencies:

• Previous industry experience with group benefits

• Understanding of underwriting risk factors that influence health insurance profitability

• Advanced customer service skills-ability to handle a wide variety of callers in a professional manner and strong interpersonal skills

• Ability to process complex time sensitive information from multiple sources, make decisions based on data and to effectively communicate the related required actions to a broad audience

• High degree of initiative, mature judgment, and self-motivation

• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

• Team oriented ability to provide guidance on process, procedures, and product

• Comfortable with delivering and receiving feedback



Overview of Role / Primary Purpose:

• The Analyst Plan Administrator (Group Benefits) located in Milwaukee WI, handles client service concerns by maintaining and servicing inbound call activity and emails.

• Improve persistency and overall client satisfaction by serving as point of contact within sales offices, agencies, and employers.



Essential Duties and Responsibilities:

• Answer inbound ACD calls, manage email correspondence and perform outbound follow-ups

• Execute effective resolutions on service needs, including claims, billing, eligibility, licensing, commissions, web access, retention and other customer service needs that arise

• Provide a highly personalized member experience dedicated to educating Employers, Brokers and members on coverage and the tools and resources available to them

• Foster a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations

• Perform root cause analysis and determine proper course of action

• Explain insurance concepts in an easy to understand format

• Demonstrate strong understanding of all workflows and business processes to execute overall service strategy

• Identify areas of process improvement and works with manager and internal organization to improve processes

• Meet and exceed individual and team performance goals to improve overall lapse rate and service

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**