Date Posted: 04/21/2026
Hiring Organization: Rose International
Position Number: 500127
Industry: Insurance
Job Title: Plan Administrator Analyst (Group Benefits)
Job Location: Milwaukee, WI, USA, 53212
Work Model: Onsite
Shift:
8:00 AM - 5:00 PM
Training is 3-4 weeks from 9:00 AM - 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 9
Min Hourly Rate($): 22.00
Max Hourly Rate($): 23.00
Must Have Skills/Attributes: Customer Service, Health Insurance, Insurance, Phone Support, Time Management
Experience Desired: Previous industry experience with Group Benefits (2 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Start Date: June 1, 2026
Training is 9:00 AM - 5:00 PM for 3-4 weeks. Training process is a combination of classroom, online, and on the job learning.
After Training Schedule: 8:00 AM - 5:00 PM
Updates from HM:
• We would like someone with 2+ years experience within a call center role or someone who has experience with health insurance. Also someone with critical thinking skills, comfortable navigating multiple screen and apps, and someone committed to their role.
• Our team assists brokers and group administrators with customer service requests. This could vary from someone needing a copy of an employee’s health insurance card to a copy of a group’s invoice.
• Our team assists with inquiries pertaining to Eligibility, Billing, Reporting/Fees and also Claims & Benefits.
• This round of contractors will learn Eligibility, Billing and Reporting & Fees.
Required Skills and Competencies:
• Previous industry experience with group benefits
• Understanding of underwriting risk factors that influence health insurance profitability
• Advanced customer service skills-ability to handle a wide variety of callers in a professional manner and strong interpersonal skills
• Ability to process complex time sensitive information from multiple sources, make decisions based on data and to effectively communicate the related required actions to a broad audience
• High degree of initiative, mature judgment, and self-motivation
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Team oriented ability to provide guidance on process, procedures, and product
• Comfortable with delivering and receiving feedback
Overview of Role / Primary Purpose:
• The Analyst Plan Administrator (Group Benefits) located in Milwaukee WI, handles client service concerns by maintaining and servicing inbound call activity and emails.
• Improve persistency and overall client satisfaction by serving as point of contact within sales offices, agencies, and employers.
Essential Duties and Responsibilities:
• Researches, analyzes and resolves discrepancies including escalated customer requests such as claims, benefits, billing, eligibility, web access and other customer service needs that arise from agents, employer, account management, and sales organization. Handles escalated calls.
• Prepares and communicates reconciliation reports to employer groups or agents.
• Builds and maintains relationships with key employer groups, brokers and regional offices.
• Provides ongoing support and training for team members on policies and standards.
• Manages suspense account entries using established regulatory standards.
• Identifies and recommends opportunities for process improvement.
• Completes Customer Focus Interaction initiative using established procedures to meet goals.
• Documents and executes processes with minimal direction from leadership.
• Coordinates special projects for accurate resolution.
• Determines appropriate issues to escalate and assist management with resolution.
• May perform other responsibilities as assigned.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
EMPLOYEE COMMENTS