Date Posted: 10/22/2026
Hiring Organization: Rose International
Position Number: 509635
Industry: Healthcare
Job Title: Customer Service Representative - Member Service Call Center
Job Location: Spokane Valley, WA, USA, 99216
Work Model: Hybrid
Work Model Details: Remote (Local to Spokane Valley, WA)
Shift: Monday - Friday 7:00 AM - 9:30 PM and Saturday and Sunday 7:00 AM - 9:00 PM
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 21.62
Max Hourly Rate($): 21.62
Must Have Skills/Attributes: Customer Service, Healthcare
Experience Desired:
High-volume inbound call center experience handling (2+ yrs),
Supporting healthcare, health insurance, Medicare, Medicaid, or managed care members with benefits, eligibility, billing (1+ yrs),
Proven experience resolving complex customer issues independently while maintaining high first-call resolution1+ (1+ yrs),
Strong background communicating professionally with members, providers, and internal departments (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
**Only qualified Customer Service Representative candidates located near the Spokane Valley, WA area are to be considered for the position
****This role requires completing an online assessment using a desktop or laptop computer with a hard-wired internet connection (Wi-Fi is not permitted). You'll also need access to a quiet, distraction-free space to complete the assessment. Do you have access to a desktop or laptop, a hard-wired internet connection, and a quiet place where you can complete the assessment?
Required Education:
• High School Diploma or equivalent
Required Qualifications/Skills/Experience:
• Minimum (1) to (2) years of call center or customer service experience required
• Strong communication and customer service skills
• Comfortable working weekends and late shifts up to 9:30 PM
• Must have hard-wired internet connection (Wi-Fi not accepted)
• Must have strong internet speed and a quiet workspace
• Ability to follow attendance requirements (no time off during training and first 90 days)
Preferred Experience:
• Healthcare-related experience preferred
Overview:
• The Customer Service Representative supports members, customers, patients, and providers by delivering accurate, timely, and consistent information
• Works in a high-volume call center environment handling complex inquiries
• Focuses on improving customer satisfaction and retention while maintaining compliance standards
Job Summary:
• Responsible for handling inbound member inquiries and resolving issues related to health plan services
• Builds rapport with members and provides high-quality customer service
• Documents interactions and ensures timely resolution of concerns
Job Responsibilities:
• Handle member inquiries including facility, billing, eligibility, benefits, ID cards, and complaints
• Respond to complex calls across multiple service areas including Member Core, Member Advanced, Medicare, and Premium Billing
• Document all interactions accurately and follow established procedures
• Coordinate with internal departments and external partners to resolve issues
• Evaluate situations and determine appropriate course of action for resolution
• Maintain compliance with organizational policies and confidentiality standards
• Complete required training and effectively use tools to access information
• Support departmental goals such as call handling, first call resolution, and member satisfaction
• Perform other relevant duties as required
Additional Details:
• Location: Remote (local to Spokane Valley, WA)
• Remote Options: 100% Remote
• Start Date: 12/14/2026
• Equipment Pickup: TBD
• Training: 3 months; no time off allowed
• Attendance Requirement: No time off during training, nesting, and first 90 days (including appointments); attendance violations may result in termination
Industry:
• Healthcare / Customer Service - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
EMPLOYEE COMMENTS