NEW JOB OPENING
CUSTOMER SERVICE REPRESENTATIVE MEMBER SERVICE CALL CENTER
IN Spokane, WA, USA!

 

Date Posted: 04/09/2026
Hiring Organization: Rose International
Position Number: 499619
Industry: Healthcare
Job Title: Customer Service Representative Member Service Call Center
Job Location: Spokane, WA, USA, 99210
Work Model: Hybrid
Work Model Details: Remote (local to Spokane, WA)
Shift: Variable shifts between 8:00 AM to 8:00 PM, Sunday to Saturday
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 21.62
Max Hourly Rate($): 21.62
Must Have Skills/Attributes: Call Center, Customer Service, Healthcare
Experience Desired: Call center or customer service experience (1+ yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education:

• High School Diploma or GED



Required Qualifications/Skills/Experience:

• Minimum (1) to (2) years of call center or customer service experience required

• Strong communication and customer service skills

• Ability to work variable shifts between 8:00 AM to 8:00 PM, Sunday to Saturday

• Comfortable working weekends and late shifts

• Must have hard-wired internet connection (Wi-Fi not accepted)

• Must have strong internet speed and a quiet workspace

• Ability to follow attendance requirements (no time off during training and first 90 days)



Preferred Experience:

• Healthcare-related experience preferred



Overview:

• The Customer Service Representative supports members, customers, patients, and providers by delivering accurate, timely, and consistent information

• Works in a high-volume call center environment handling complex inquiries

• Focuses on improving customer satisfaction and retention while maintaining compliance standards



Job Summary:

• Responsible for handling inbound member inquiries and resolving issues related to health plan services

• Builds rapport with members and provides high-quality customer service

• Documents interactions and ensures timely resolution of concerns



Job Responsibilities:

• Handle member inquiries including facility, billing, eligibility, benefits, ID cards, and complaints

• Respond to complex calls across multiple service areas including Member Core, Member Advanced, Medicare, and Premium Billing

• Document all interactions accurately and follow established procedures

• Coordinate with internal departments and external partners to resolve issues

• Evaluate situations and determine appropriate course of action for resolution

• Maintain compliance with organizational policies and confidentiality standards

• Complete required training and effectively use tools to access information

• Support departmental goals such as call handling, first call resolution, and member satisfaction

• Perform other relevant duties as required



Additional Details:

• Title: Customer Service Representative, Member Svc Call Center

• Location: Remote (local to Spokane, WA)

• Remote Options: 100% Remote

• Parking Situation: Free Parking

• Start Date: 05/11/2026

• Equipment Pickup: 05/07/2026

• Shift: Variable hours between 8:00 AM to 8:00 PM, Sunday to Saturday

• Training: 3 months; no time off allowed

• Attendance Requirement: No time off during training, nesting, and first 90 days (including appointments); attendance violations may result in termination

• Interview Process: Candidate must complete required interview grid; hiring manager will review resumes



Industry:

• Healthcare / Customer Service
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

Apply Now

Send me a reminder to complete this application
Apply Now

 

About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.