NEW JOB OPENING
CUSTOMER SERVICE REPRESENTATIVE
IN Seattle, WA, USA!

 

Date Posted: 07/14/2026
Hiring Organization: Rose International
Position Number: 504146
Industry: Healthcare
Job Title: Customer Service Representative
Job Location: Seattle, WA, USA, 98112
Work Model: Onsite
Shift: Standard business hours; schedule may vary based on department needs.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 27.00
Max Hourly Rate($): 27.00
Must Have Skills/Attributes: Customer Service, EPIC
Experience Desired: Patient access, medical registration, healthcare customer service, or front office operations (3 yrs); Experience using Epic Cadence, Prelude, Resolute, or similar patient scheduling (3 yrs); Experience verifying insurance eligibility, processing referrals, obtaining prior authorizations (3 yrs); Knowledge of healthcare insurance, medical terminology, HIPAA, and patient registration workflows (3 yrs); Strong customer service, communication, multitasking, and organizational skills (3 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education
• High School Diploma or equivalent

Preferred Education
• Vocational training in Medical Office Procedures and Billing
• Coursework or practical training in ICD-9 and CPT coding

Required Qualifications / Skills / Experience
• Minimum one (1) year of experience in a medical office, hospital, insurance, or large contact center environment OR two (2) years of customer service experience in a fast-paced environment
• Experience using electronic patient accounting, scheduling, or customer information systems
• Basic Microsoft Windows and PC skills
• 10-key data entry skills
• Typing speed of at least 35 WPM
• Strong customer service, communication, and interpersonal skills
• Excellent organizational, multitasking, and attention-to-detail skills
• Ability to work with diverse patient populations while maintaining HIPAA compliance

Preferred Qualifications / Skills / Experience
• Three (3) or more years of experience in a patient care or healthcare administrative setting
• Experience using Epic Cadence, Prelude, Resolute, or similar patient scheduling and billing systems
• Knowledge of medical terminology and healthcare insurance practices
• Experience with referrals, registration, billing, cashiering, and financial interviewing
• Knowledge of Medicare, Medicaid, Workers' Compensation, Commercial Insurance, Coordination of Benefits, Subrogation, and Self-Pay billing
• Strong problem-solving skills with the ability to work independently
• Ability to educate and support team members on procedures and best practices
• Adaptable, dependable, and able to quickly learn new systems and processes
• Positive attitude with a continuous improvement mindset

Overview
• We are seeking a customer-focused Patient Access Representative to support patient registration, scheduling, insurance verification, referrals, billing, and patient account management. The ideal candidate thrives in a fast-paced healthcare environment and is committed to delivering an exceptional patient experience through accuracy, professionalism, and outstanding customer service.

Job Summary
• The Patient Access Representative manages patient access functions including registration, appointment scheduling, insurance verification, referral coordination, prior authorizations, billing support, and cash collection while ensuring accurate documentation, regulatory compliance, and efficient patient service.

Job Responsibilities
• Answer incoming telephone calls and assist patients with scheduling and registration
• Verify patient demographics and insurance eligibility
• Perform patient check-in, check-out, admission, and discharge activities
• Build and maintain provider appointment templates
• Process internal and external referrals
• Obtain prior authorizations and establish insurance coverage
• Process patient, claim edit, and charge review work queues
• Perform service capture and accurate data entry
• Assist patients with billing questions and provide service fee estimates
• Coordinate with financial services, health information management, and insurance payers
• Collect co-pays, process refunds, and complete daily cash reconciliation and deposits
• Maintain accurate patient records in Epic Practice Management
• Ensure HIPAA compliance and deliver exceptional customer service

Industry
• Healthcare

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

Apply Now

Send me a reminder to complete this application
Apply Now

 

About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.