NEW JOB OPENING
CUSTOMER SERVICE REPRESENTATIVE
IN Westlake, OH, USA!

 

Date Posted: 03/10/2025
Hiring Organization: Rose International
Position Number: 479429
Job Title: Customer Service Representative
Job Location: Westlake, OH, USA, 44145
Work Model: Hybrid
Shift: Mon - Fri 8:00 am - 5:00 pm 2-3 days onsite in a week
Employment Type: Temporary
Estimated Duration (In months): 4
Min Hourly Rate($): 24.00
Max Hourly Rate($): 26.00
Must Have Skills/Attributes: Customer Service, ERP, Sales, Supply Chain

 

Job Description
***Only qualified Customer Service Representative candidates located near the Westlake, OH area to be considered due to the position requiring an onsite presence***



Required Education:

• High School diploma



Required Qualifications/Skills/Experience:

• 2-5 years of experience in Customer Service / Supply Chain / Sales

• Customer-facing operations (i.e. Customer Service, Sales)

• Order to cash process knowledge

• Cloud-based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications

• Supply Chain understanding



Customer Service Overview:

• Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, and collecting feedback to drive continuous improvement.

• Be the single point of contact for current and new client customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs.



Job Duties:

• Accountable for customer-facing activities/customer experience, acting as a single point of contact for customers, adopting a customer-centric mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).

• Run OTC and Customer Service Management, focusing mainly on customer interaction-related activities (in/outbound)

• Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions.

• Build customer trust & relationships by supporting in supply, commercial & application inquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.

• Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.

• Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction.

• Handling customer cases and dealing with complex queries to minimize disruption & downtime.

• Collaboration: Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.

• Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level.

• Continuous Improvement: Contribute to reviewing existing operations in one's own area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows, or improve customer experience.

• Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use KPIs, performance management systems, and reports to improve personal performance.

• Supporting Systems: Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).

• Time Management & Activities Planning: Plan activities daily, weekly, and monthly to ensure business continuity, enhance efficiencies, and improve customer satisfaction. Actively participate in team meetings to align priorities.

• Compliance: Comply with client’s Corporate Standards, Global SHE, and Sustainability requirements.



Industry: Chemical and Consumer Goods Industry

Estimated Start Date: 04/07/2025

Dress Code: Business Professional

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

EMPLOYEE COMMENTS

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