Date Posted: 09/28/2026
Hiring Organization: Rose International
Position Number: 508244
Industry: Financial Services
Job Title: Bilingual Customer Account Specialist - English & Spanish
Job Location: Kingwood, TX, USA, 77339
Work Model: Onsite
Shift: 8:00 AM - 5:00 PM, Monday - Friday,
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 19.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Customer Service, Microsoft Office, Spanish - Bilingual
Experience Desired: Customer service experience (1+ yrs); Bilingual proficiency in English and Spanish (1 yrs); Experience handling inbound customer calls and resolving account-related questions or concerns (1 yrs); Proficiency with Microsoft Office applications (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education
• High School Diploma or equivalent
Required Experience
• Minimum 1 year of customer service experience required
• Bilingual proficiency in English and Spanish required
• Experience handling inbound customer calls and resolving account-related questions or concerns
• Experience researching customer accounts, reviewing payment histories, and addressing billing inquiries
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
• Strong verbal and written communication, organizational, and problem-solving skills
• Ability to manage multiple priorities, work under pressure, and meet deadlines
• Strong attention to detail and proofreading skills
• Ability to learn and effectively use additional systems and applications as needed
• Ability to work independently with minimal supervision and collaboratively within a team environment
Job Duties
• Handle inbound customer calls regarding account questions, billing inquiries, payment histories, payoff quotes, and related matters
• Research customer accounts to identify relevant information, issues, and potential resolutions
• Determine the appropriate method for resolving customer concerns while maintaining customer satisfaction and adhering to company policies and procedures
• Respond to billing inquiries and provide accurate information regarding customer accounts
• Verify payment histories and provide payoff quotes as requested
• Coordinate with appropriate internal departments to resolve customer issues and concerns
• Explain standard procedures, policies, and issue resolutions clearly to customers
• Follow up with customers by phone or in writing to ensure issues have been resolved and customer satisfaction is maintained
• Maintain accurate records and track customer interactions and issue resolution as required
• Manage multiple customer inquiries and priorities while meeting established deadlines and service expectations
• Work under close supervision or within clearly defined procedures, depending on the assigned task
• Accurately track working hours and comply with applicable overtime requirements
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
EMPLOYEE COMMENTS