Date Posted: 10/07/2026
Hiring Organization: Rose International
Position Number: 508783
Industry: Manufacturing
Job Title: Customer Service & Technical Support Specialist Order Management
Job Location: Irving, TX, USA, 75063
Work Model: Onsite
Shift: 7 AM to 4 PM
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 18.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: Customer Service, Cybersecurity, Database, Order Management, Phone Support, Technical Support
Experience Desired:
Customer Service / Customer Support Experience (1-2 yrs),
Order Management Experience (1-2 yrs),
First-Level Technical/User Support Experience (1-2 yrs),
Issue Resolution & Escalation Experience (1-2 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Education:
• High School Diploma or equivalent
Qualifications/Skills/Experience:
• 2-year vocational training + up to 1 year of experience needed
• Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through a structured and focused two-year vocational training period
• Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery
• Processes incoming orders, inquiries and/or requests regarding products and/or services
• Performs order management for assigned customers, manages and files clients' information in the information system
• Supports customers remotely and on-site, and provides 1st-level user support in case of arising issues
• Drives complex issues and questions to the respective qualified Service Technicians or Service Engineers
• Cooperates with clients and sales representatives to clarify orders and issues
• Participates in investigating and resolving commercial and/or technical problems
• Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions
• Impacts: In Administration / Customer Services: Selects from among clear choices based upon defined procedures and practices to address changing work situations appropriately. Thinking and portfolio of acting options cover a number of routines, and latitude is permitted to address topics with appropriate processes. Unexpected situations, however, typically need technical assistance or authorization. Positions are expected to cope effectively with multiple-choice situations in a number of assigned processes and routines. Thinking is about applying or even adapting the "right" procedure to a process or an issue arising
Responsibilities:
• Deliver full range service in a defined and focused technical or administrative area of work, while clear input/output relations and generic and /or work specific guidelines, procedures are given or available
• Positions need a basic level of theoretical and practical know-how, skills and typically some level of related years of experience in specialized processes, techniques and systems used in an office environment
• Position operates major parts or the full spectrum of dedicated specialized standard software packages. Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers
• Deliver a limited range of practical, technical, operative and/or clerical processes within an area of work. Knowledge of standardized work routines and methods, general facts and information is necessary, usually acquired through training on the job. Position operates with a dedicated, limited range of user interfaces or functionalities in standardized software programs, strictly related to their specific processes
• Customer Service functions gather and file information gained in routine customer contact calls
• Higher level: Handling inbound calls, in basic 1st level support situations, while handling the majority of requests on the basis of given procedures
• Lower level: Outbound calls, operating with a given frame of structured information requested - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
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