Date Posted: 01/07/2026
Hiring Organization: Rose International
Position Number: 495209
Industry: Manufacturing
Job Title: Service Coordinator
Job Location: Austin, TX, USA, 78733
Work Model: Hybrid
Work Model Details: The position is hybrid. Both remote and in the off
Shift: 08:00 AM - 05:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Customer Service, Dispatch, HVAC, SAP, Scheduling
Experience Desired: Familiarity or experience with building management systems, HVAC systems, Security Integration. (3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Education:
• High School diploma or state-recognized GED.
• Technical school or an Associate's degree (2 years) preferred.
Basic Qualifications:
• Good organizational, interpersonal and verbal, and written communication skills.
• Knowledgeable in Microsoft Office and business software systems (i.e., SAP).
• Typically 2-5 years of successful experience in the area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented below.
Preferred Qualifications:
• Familiarity or experience with building management systems, HVAC systems, Security Integration, and Lighting controls.
The client is looking for a candidate who can quote, coordinate, and schedule on-site service activities to ensure customer expectations and commitments are met while delivering high-quality service. Provides support, information, prioritization, and coordination of assignments for field service personnel.
Responsibilities:
• Serves as the main point of contact for all service customers to ensure expectations are being met.
• Proactively follows up with customers regarding schedule planning and after completion of service visits to ensure a high level of satisfaction with quality of work received.
• Handles decisions regarding the scheduling and movement of manpower and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon the nature of call, urgency, contractual obligation, available resources, and customer needs.
• Ensures all service requests and dispatches are well documented, coordinated, prioritized, and organized.
• Reviews, processes, and distributes all service documentation, including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTRs as assigned.
• Assists in processing credit memos and collections. Assists in project profitability through cost containment procedures and processes.
• Maintains timely setup and completeness of related job folders as assigned.
• Utilizes, maintains, and updates all employee, service call, and customer information in SAP.
• Utilizes, where appropriate, all feature,s including but not limited to service reporting, time stamping, etc. May be responsible for non-installed parts sales, including processing orders, pricing, and invoicing.
• You will make an impact with these qualifications: Anyone not meeting these basic requirements cannot legally be considered an applicant and will be disqualified.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
EMPLOYEE COMMENTS