Date Posted: 10/15/2026
Hiring Organization: Rose International
Position Number: 509304
Industry: Manufacturing
Job Title: B2B Customer Support Specialist Financial and Dealer Operations
Job Location: Nashville, TN, USA, 37203
Work Model: Onsite
Shift: M-F, either 7am - 4pm or 8am - 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 24.00
Max Hourly Rate($): 27.00
Must Have Skills/Attributes: Customer Service, MS Office
Experience Desired:
Customer service experience (5-7 yrs),
Attention to detail, problem solving skills (5-7 yrs),
Proficient with MS Office suite (5-7 yrs)
Required Minimum Education: Bachelor’s Degree
Preferred Certifications/Licenses: Property and Casualty Insurnce License
**C2C is not available**
Job Description
Education Requirements:
- Bachelor's degree
Preferred License:
- Property and Casualty Insurance
Required Skills for the Customer Service Representative:
- 5-7 years of experience
- Attention to detail
- Effective communication (both oral and written)
- Problem solving
- Microsoft Office suite
- Organization
- Conflict resolution
- Listening
- Ability to work independently and manage one’s time
- Relationship management
Desired Skills:
- PowerBI
- Salesforce
Customer Service Representative Overview:
Handle inbound emails that are generally customer service inquiries and financial transactions. We handle dealerships world-wide so attention to detail is key. Role also included reporting functions and limited project work.
Responsibilities:
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
EMPLOYEE COMMENTS