Date Posted: 10/15/2026
Hiring Organization: Rose International
Position Number: 509251
Industry: Manufacturing
Job Title: Commercial Insurance Customer Service Representative
Job Location: Nashville, TN, USA, 37203
Work Model: Onsite
Shift: M-F, 8am - 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 25.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Customer Service, Insurance, Property & Casualty
Experience Desired:
Customer Service (Commercial/Insurance) (10+ yrs),
Commercial Property & Casualty (P&C) Insurance (2+ yrs),
Customer Account Management & Problem Resolution (5+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education/Experience:
• High school diploma
Required Qualifications:
• The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
• A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed
• Customer service agents may be inbound, outbound or a combination of both.
• 5-7 years customer service related experience required.
Required Technical Skills:
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
• Data Analysis.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Office.
Position’s Contributions to Work Group:
• Addressing and resolving customer issues and inquires. Ensuring all customer communication is clearly documented.
• Identifying issues and determining appropriate course of action for effective resolution.
• Processing results from analysis of data.
• Execution of customer service standard processed. Maintaining customer accounts and relationships.
Typical task breakdown:
• Customer Service portal and email box inquiries.
• Customer account reconciliation.
• Reviewing and researching customer requests related to disputed transactions, refunds, payment instructions, etc.
• Assist with incoming and outbound customer calls.
• Processing new business and insurance policy renewals
Top 3 Skills:
• Attention to detail
• Quick learner
• Team oriented
Responsibilities:
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
• Solicit sale of new or additional services or products.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
EMPLOYEE COMMENTS