NEW JOB OPENING
CUSTOMER ORDER MANAGEMENT REPRESENTATIVE
IN Nashville, TN, USA!

 

Date Posted: 06/17/2026
Hiring Organization: Rose International
Position Number: 502925
Industry: Automotive
Job Title: Customer Order Management Representative
Job Location: Nashville, TN, USA, 37214
Work Model: Hybrid
Work Model Details: 3 days per week in office
Shift: M-F, 7am - 4pm OR 8am - 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 22.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: Customer Service, Customer Support, MS Excel, Order Management, Spanish - Bilingual, Supply Chain
Experience Desired: Experience working in a customer order management environment (1+ yrs); Supply Chain experience and understanding (1+ yrs); Bilingual in Spanish and English (1+ yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Education Requirements:

- High School diploma or equivalent



Required Skills for the Customer Order Management Representative:

- At least 1 year of experience

- Bilingual in Spanish

- Strong communication skills

- Supply Chain Experience

- Excel familiarity



Customer Order Management Representative Overview:

- The day-to-day activities includes customer service, customer support, working in a customer order management environment, and understanding expectations of supply chain

- This candidate will be working on accounts and closely with customers while checking the status of orders

- Will act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time



Responsibilities:

- Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline

- Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process

- Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Company processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement

- Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process

- Maintain accurate records of all internal and external interactions in the appropriate database/system

- Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation

- Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System

- Knowledge of Quality Management Systems

- Support Supervisor with hosting customer visits at local facility

- Prepare and distribute standard and customized internal and customer reports

- Understand Customer Order Management policies, procedures and metrics

- Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization

- Participate in/lead process improvement projects
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

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