Date Posted: 06/09/2026
Hiring Organization: Rose International
Position Number: 502502
Industry: Automotive
Job Title: Bilingual Customer Service Representative
Job Location: Nashville, TN, USA, 37214
Work Model: Hybrid
Work Model Details: 3 days per week in office
Shift: M-F 7am-4pm CST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Customer Service, Data Entry, Microsoft PowerPoint, MS Word, Spanish - Bilingual
Experience Desired: Bilingual in Spanish to effectively support Spanish-speaking customers (2-3 yrs); Customer service-related experience (2-3 yrs); Accurately document and record customer/client information (2-3 yrs); Previous experience with computer applications (Microsoft Word, and PowerPoint) (2-3 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High School Diploma
Required Qualifications:
• Bilingual in Spanish to effectively support Spanish-speaking customers
• 2-3 years of customer service-related experience
• Accurately document and record customer/client information
• Previous experience with computer applications (Microsoft Word, and PowerPoint)
• Excellent interpersonal and communication skills
Bilingual Customer Service Representative Summary:
• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
• Responsibilities include determining the client’s issue, offer possible solutions or providing follow-up as needed
• May be inbound, outbound or a combination of both
Job Duties:
• Handling inbound calls, data entry, email correspondence, international shipping coordination, logistics support, manifest creation, and credit analysis
• Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
• Act as escalation point for clients/customers
• Approve the referral of unresolved customer grievances to designated departments for further investigation
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
• Solicit sale of new or additional services or products - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
EMPLOYEE COMMENTS