Date Posted: 09/18/2026
Hiring Organization: Rose International
Position Number: 507789
Industry: Medical Equipment & Supplies
Job Title: Customer Service Specialist
Job Location: Remote, USA
Work Model: Remote (Colorado)
Work Model Details: Remote work from home
Shift: 8am to 4:30pm M-F plus overtime
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Claims, Customer Service, Sales
Experience Desired: Experience supporting customers in a sales, customer support, or call center environment (2 yrs); Experience resolving customer complaints and handling escalated issues professionally (2 yrs); Ability to communicate effectively through multiple channels phone, email, chat, etc (2 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High School Diploma or Equivalent
Job Requirements:
• Minimum 2+ years of customer service experience.
• Experience supporting customers in a sales, customer support, or call center environment.
• Strong verbal and written communication skills.
• Proven ability to resolve customer complaints professionally and effectively.
• Knowledge of customer service principles and consumer protection laws.
• Ability to build and maintain positive customer relationships.
• Experience handling customer inquiries related to sales, promotions, products, or services.
• Strong problem-solving and conflict-resolution skills.
• Ability to follow established policies, procedures, and work guidelines.
• Basic understanding of customer service processes, workflows, and business procedures.
• Strong organizational skills with attention to detail and accuracy.
• Ability to prioritize tasks and manage multiple customer requests in a fast-paced environment.
• Experience using CRM systems, customer databases, or other customer service software.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to analyze customer feedback and contribute to service improvement initiatives.
• Ability to work independently while collaborating effectively with cross-functional teams.
Job Summary:
• Provide exceptional customer service related to sales, promotions, product installations, and customer communications.
• Respond to customer inquiries while ensuring a positive customer experience.
• Resolve customer claims and complaints fairly, efficiently, and in compliance with consumer protection laws.
• Build and maintain strong customer relationships through professional communication and problem resolution.
• Support organization-wide customer service initiatives designed to educate and inform customers.
• Analyze customer feedback and survey results to help develop service improvement plans.
• Follow established procedures and guidelines to resolve customer issues and make appropriate decisions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Maintain accurate documentation of customer interactions and issue resolutions.
• Deliver consistent, high-quality customer support while meeting departmental service standards.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
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