Date Posted: 08/19/2026
Hiring Organization: Rose International
Position Number: 505992
Industry: Professional Services
Job Title: Customer Service Representative
Job Location: Remote, USA
Work Model: Remote
Shift: 8:00 am - 4:30 pm EST Zone
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 16.67
Max Hourly Rate($): 16.67
Must Have Skills/Attributes: Call Center, Customer Service, Data Entry, Healthcare, Microsoft Office, Spanish - Bilingual
Experience Desired: Customer service experience (1 yrs); Basic computer navigational skills (1 yrs); Knowledge of Microsoft Office (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Education:
• High school diploma or equivalent
Required Experience:
• 1+ years of relevant professional experience
Essential Duties and Responsibilities:
• Respond effectively to inbound and outbound customer, provider, or stakeholder contacts via telephone, Interactive Voice Response (IVR), written correspondence, or system workflows.
• Provide accurate, unbiased information regarding eligibility, enrollment, services, and program requirements across multiple contract programs.
• Investigate, analyze, and resolve complex or escalated issues originating from multiple service channels, including contact center, operations, research, and interface processes.
• Research beneficiary or case history, interpret data from multiple systems, and report findings or recommendations to management as needed.
• Process enrollment, disenrollment, and other program transactions in accordance with established production, quality, and compliance standards.
• Access, read, and interpret customer, beneficiary, provider, and system data elements to support issue resolution.
• Maintain up-to-date knowledge of programs, policies, procedures, and contract compliance requirements and apply them accurately to case resolution.
• Serve as a liaison or support resource for internal teams, health plans, or external partners by researching inquiries and coordinating resolution efforts.
• Provide backup support to operational functions as needed, which may include contact center operations, forms processing, research, interface tracking, or mailroom support.
• Anticipate potential issues, identify trends or risks affecting operations or service delivery, and proactively escalate concerns to management.
• Provide feedback to leadership regarding staff performance, training needs, or process gaps.
• Recommend procedural, workflow, or process improvements to enhance accuracy, efficiency, and compliance.
• Review knowledge base content, reference materials, or system documentation and make recommendations for updates or improvements.
• Participate in special projects, audits, or initiatives as assigned.
• Support the development and delivery of training or knowledge-sharing activities when needed.
• Establish and maintain effective working relationships with internal teams, supervisors, and external partners.
• Meet or exceed established productivity, quality assurance, and performance standards.
• Maintain confidentiality and security of customer, provider, and program information at all times.
• Perform other related duties as assigned by management. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
EMPLOYEE COMMENTS