Position TitlePosition NumberLocation

Position Title:

Customer Service Rep (Japanese bilingual)

Position Number:


Position Number:

USA, Remote
Position TypeSkills/Attributes

Position Type



ACH , Banking/Financial , Bilingual , Customer Service , Japanese , MS Office
Estimated Duration (In Weeks)

Estimated Duration (In Weeks)

Min Hourly Rate($) Max Hourly Rate($)

Min Hourly Rate($)


Max Hourly Rate($)




  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Job title: Customer Service Rep (Japanese bilingual)
Location: 100% Remote – Work from home
Duration: 9 + months contract


Customer Service Rep (Japanese bilingual)
Candidate must be Japanese bilingual.

100% Remote – Work from home - Open to all Time zone but prefer Pacific/Central Time zone.

Possible OT is required as needed. Possibly of some conversion but no guarantee
Minimum Education: High School

MUST HAVE SKILL SETS: Japanese Bilingual, Bank Experience, Strong communication skills.

Responsibilities are 75% Customer Service and 25% Administrative:

• Identify client needs and complete their requests accurately and within service standards
• Perform wire transfer requests and verifications
• Follow up on customer requests within the expected timeframes
• Ensure risk controls are followed, documenting actions in case notes
• Utilize bank documents and agreements to make decisions and analyze risk to accommodate client requests
• Bilingual skills: Japanese and English; written, verbal and interpersonal skills in both English and Japanese
• Excellent communication and customer service skills
• Stays informed on policy and practices by participating in training, huddles and reviewing all job-related communications
• Meet individual performance standards for attendance, timeliness, quality, efficiency and schedule adherence
• Proven time management skills
• Excellent follow-up and organization skills
• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools and resources to obtain information
• Flexibility and willingness to work various schedules
• Knowledge of MS Office suite


For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).



About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant


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