NEW CUSTOMER SERVICE REP. I JOB
IN REMOTE!

 

Position TitlePosition NumberLocation

Position Title:

Customer Service Rep. I

Position Number:

419161

Location:

Remote
Position TypeSkills/Attributes

Position Type

Temporary

Skills/Attributes

Billing, Call Center, Customer Service
Estimated Duration (In Weeks)

Estimated Duration (In Weeks)

40

 

Description


  • **Only U.S. Citizens and those authorized to work in the U.S. may be considered as W2 candidates.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Position Title: Customer Service Rep. I
Duration: 09/19/2022 to 09/18/2023

Training hours: 2 weeks, Monday through Friday, 7 AM to 3:30 PM PST, 100% Mandatory Attendance
Training Start Date: Monday September 19th, 2022
Hours of operation after training: Monday through Friday 7 AM to 7 PM PST, open availability required. Full time 40 hours a week and 8 hour days.

Description:
Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders, lenders and agents for products and programs. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.

Job Responsibilities
• Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast paced call center environment. This is done by identifying and providing services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to Licensed Sales Center and assisting on company website.
• Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.
• Support agent/customer relationships; maintain each agency''s brand.
• Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data per department guidelines.
• Adhere to standard operating procedures and consistently utilizes resources provided.
• Stay updated and properly executes upon newsflashes, new workflows and processes.
• Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads generation, and reliability.
• Billing experience preferred

 

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

 

 

BENEFITS

  • For information and details on employment benefits offered, visit here. If you have any questions/concerns, please contact our HR Department via our secured website.

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.

About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development