Date Posted: 10/08/2025
Hiring Organization: Rose International
Position Number: 489704
Industry: Pharmaceutical/Healthcare
Job Title: Customer Care Representative
Job Location: Monroeville, PA, USA, 15146
Work Model: Hybrid
Work Model Details: 06 Weeks onsite training then possible remote
Shift:
Monday to Friday schedule with hours agreed upon with the business.
(Training, Monday to Friday, 8:00 am to 4:30 pm local time)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 18.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Customer Service, Interpersonal Skills, Phone Support, Problem Management
Experience Desired: Previous Pharmacy call center experience (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Required Education
• High School Diploma or equivalent experience
Preferred Education:
• Associate degree or equivalent experience
Required Qualifications/Skills/Experience:
• 1+ year of experience interacting with customers (call center, retail, customer service, hospitality, or military)
• Computer proficiency in Windows-based applications.
Preferred Qualifications/Skills/Experience:
• Ability to problem solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates genuine concern for improving customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience, empathy, and express assurance and confidence
• Strong customer service skills including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• 6+ months of healthcare experience
Customer Care Representative Overview:
• Support members with their pharmacy benefit plans through inbound calls
• Assist with prescription insurance, medication coverage, and mail order prescriptions
• Provide solutions to simplify healthcare experiences for members
• Service a variety of clients and call types in a dynamic, evolving business environment
• Gain exposure to healthcare while expanding career opportunities within Client
Job Duties
• Take inbound calls to assist members with questions regarding their pharmacy benefit plans
• Provide guidance on prescription coverage, mail order prescriptions, and available healthcare options
• Ensure members understand their coverage and assist in resolving issues
• Deliver excellent customer service through professionalism, empathy, and effective communication
• Maintain compliance with HIPAA and government regulations
Industry: Healthcare
Estimated Start Date: 11/14/2025 - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
EMPLOYEE COMMENTS