Date Posted: 02/03/2026
Hiring Organization: Rose International
Position Number: 496511
Industry: Automotive
Job Title: Customer Service Specialist-Banking
Job Location: Marysville, OH, USA, 43040
Work Model: Onsite
Shift: Must have ability to work rotating shifts between hours of 8a-6pm EST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 24
Min Hourly Rate($): 18.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Banking/Financial, Call Center, Customer Service
Experience Desired: Knowledge of banking or financial services products (3-5 yrs); Experience with digital banking platforms or loan processing systems (3-5 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Requirements:
• Strong verbal and written communication skills
• Ability to multitask and navigate multiple systems efficiently
• Customer-focused mindset with strong problem-solving abilities
• Ability to follow policies, procedures, and regulatory requirements
• Comfort working in a fast-paced, call center environment
Overview (Customer Service Specialist – Banking):
This role supports members in a fast-paced call center environment by handling inbound calls and delivering high-quality customer service. The position requires strong communication skills, the ability to navigate multiple systems, and a solid understanding of banking products and services to effectively support member needs and build lasting financial relationships.
Responsibilities:
• Handle a high volume of inbound member calls in a fast-paced call center environment
• Navigate multiple systems while adhering to company policies, procedures, and regulatory guidelines
• Assist members with transactions, basic account maintenance, and card-related activities
• Process loan applications and support members through the application process
• Assist members with Digital Banking services and troubleshoot basic issues
• Maintain strong knowledge of products and services to appropriately recommend solutions
• Deliver excellent customer service through clear verbal and written communication
• Contribute to member retention and relationship building through effective service and support - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
EMPLOYEE COMMENTS