Date Posted: 10/27/2025
Hiring Organization: Rose International
Position Number: 490591
Industry: Insurance
Job Title: Contact Center Outbound Scheduler
Job Location: Mount Kisco, NY, USA, 10549
Work Model: Onsite
Shift: Monday -Friday 9-6 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 5
Min Hourly Rate($): 22.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Call Center, Customer Service, EPIC, Healthcare
Experience Desired: prior experience utilizing the Epic systems (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Skills:
• Healthcare-specific background, previous outbound calling experience.
Preferred Skills:
• Previous outbound calling, prior experience utilizing the Epic systems.
Responsibilities:
• Maintain an average of 60+ outbound calls daily, monitor and maintain the continuity of care through scheduling and tracking systems in all work queues.
• Obtain accurate and updated patient information, such as name, address, and insurance information. Scheduling radiology appointments and procedures in an organized and efficient manner.
• Comfortable working in a high-paced environment.
• Provide effective communication to the patient to ensure understanding.
• Comply with administrative policies to ensure quality of care.
• All employees are expected to keep abreast of current medical requirements relevant to their position.
• This includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements.
• Attend all required company and departmental trainings.
Position background:
• Schedule patients for pending exams.
• Contact center Radiology.
• 2 outbound callers.
• Within the contact center, some schedulers answer all incoming calls.
Dress code:
• Business casual.
Interview Preference:
• 1st interview via Teams, 2nd interview in person. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
EMPLOYEE COMMENTS