Date Posted: 10/27/2026
Hiring Organization: Rose International
Position Number: 509889
Industry: Insurance
Job Title: Customer Service Representative
Job Location: Middletown, NY, USA, 10941
Work Model: Onsite
Shift: Monday-Friday 8:00am-4:00pm during training.
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 18.50
Max Hourly Rate($): 18.50
Must Have Skills/Attributes: Call Center, Customer Service, Healthcare, Scheduling
Experience Desired:
Experience in customer service, ideally in a healthcare setting (1+ yrs),
Computer skills in MS Office software (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Hours: Monday-Friday 8am-4pm during training.
*After training schedules are posted 3 weeks in advance.
*Regular work schedule is 5 days/week 7.5 hours/day includes weekends. Hours are start times between 9am-12pm. (Those flex based on call volume) Usually it is 1weekend day off and a day off during the week.
*37.5 hours per week expected. 7.5 hours per day.
Required Education:
• High School diploma or equivalent
Required Qualifications:
• Minimum of 1 year of experience in customer service, healthcare, medical office, or a related service-oriented setting.
• Basic computer skills, including navigating systems, entering information, and documenting customer interactions.
• Strong verbal communication, active listening, and problem-solving skills.
• Ability to handle inbound calls professionally, demonstrate empathy, and de-escalate challenging interactions.
• Ability to work onsite in Middletown, NY, and maintain a flexible schedule that includes weekends.
Preferred Qualifications:
• Previous experience in a high-volume call center or healthcare contact center.
• Experience supporting patients, scheduling services, or resolving healthcare-related inquiries.
• Experience documenting customer interactions, coordinating with multiple departments, and following issues through resolution.
Responsibilities:
• Answer inbound phone calls and identify callers’ questions, concerns, and underlying needs through active listening and appropriate questioning.
• Gather relevant information, conduct initial investigations, and determine the scope and nature of caller issues.
• Coordinate with internal departments and external resources to resolve inquiries, escalating complex issues when necessary.
• Make outbound calls to patients, providers, pharmacies, and other relevant parties to obtain information and resolve outstanding questions.
• Resolve inquiries during the initial call whenever possible, promoting first-call resolution and a positive caller experience.
• Accurately document caller concerns, research performed, actions taken, follow-up requirements, and final resolutions.
• Maintain a professional, confident, and empathetic approach while managing conversations and de-escalating difficult interactions.
• Provide timely status updates and maintain communication with callers while issues are being resolved.
• Remain focused on caller interactions while navigating computer systems and handling multiple information sources.
• Demonstrate empathy and sensitivity when assisting callers with personal, medical, or other potentially stressful situations. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
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