Date Posted: 10/12/2026
Hiring Organization: Rose International
Position Number: 509031
Industry: Insurance
Job Title: Healthcare Customer Service Rep
Job Location: Middletown, NY, USA, 10941
Work Model: Onsite
Shift: Monday through Friday, 8:00 AM to 4:00 PM.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 20.50
Max Hourly Rate($): 20.50
Must Have Skills/Attributes: Customer Service
Experience Desired:
Previous experience in an inbound customer service call center. (2 yrs),
Experience working in a healthcare office, medical practice, or patient services environment. (2 yrs),
Familiarity with handling patient inquiries, scheduling-related questions, or healthcare. (2 yrs),
Experience managing high call volumes while maintaining accuracy and service quality. (2 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Education:
• High School Diploma or equivalent
Required Qualifications
• Minimum 1 year of customer service experience in a call center, healthcare office, retail, or other customer-facing environment.
• Basic computer proficiency, including the ability to navigate multiple applications and accurately enter information.
• Strong verbal communication, active listening, and interpersonal skills.
• Ability to investigate issues, identify solutions, and exercise sound judgment.
• Strong organizational skills and attention to detail.
• Ability to remain calm, professional, and empathetic when handling challenging customer interactions.
• Willingness to work onsite and accommodate a flexible schedule that includes weekends.
Preferred Qualifications
• Previous experience in an inbound customer service call center.
• Experience working in a healthcare office, medical practice, or patient services environment.
• Familiarity with handling patient inquiries, scheduling-related questions, or healthcare customer service issues.
• Experience managing high call volumes while maintaining accuracy and service quality.
• Demonstrated success resolving customer concerns on the first call.
• Ability to multitask efficiently while navigating multiple computer systems.
We are seeking a customer-focused Customer Service Representative to join a high-volume healthcare call center supporting Crystal Run Healthcare. This position is responsible for handling inbound calls, addressing patient and caller inquiries, resolving issues, and delivering exceptional customer service.
The ideal candidate will have previous customer service experience in a call center, healthcare office, or face-to-face customer service environment. Successful candidates will demonstrate strong communication, problem-solving, multitasking, and computer skills while maintaining professionalism and empathy during every interaction.
Key Responsibilities
• Handle inbound calls from patients and other healthcare-related callers, providing accurate information and exceptional customer service.
• Actively listen, ask appropriate questions, and identify the underlying cause of caller concerns to determine effective solutions.
• Research and investigate inquiries by gathering relevant information and navigating multiple computer systems.
• Strive to resolve questions and issues during the initial interaction, emphasizing first-call resolution and customer satisfaction.
• Coordinate with internal departments and appropriate resources to address complex inquiries and escalate issues when necessary.
• Make outbound calls to patients, providers, pharmacies, and other external contacts as needed to resolve outstanding issues.
• Accurately document caller interactions, research findings, actions taken, and final resolutions in designated systems.
• Maintain a professional, courteous, and empathetic approach when assisting callers, including those experiencing stressful or sensitive situations.
• Effectively de-escalate difficult conversations while maintaining control of the interaction and working toward a positive resolution.
• Provide timely follow-up and status updates to callers when additional research or coordination is required.
• Navigate multiple computer applications while maintaining attention to detail and delivering a positive caller experience.
• Collaborate with a large customer service team to support operational goals, service quality, and efficient call handling.
Ideal Candidate Profile
The ideal candidate is a dependable, service-oriented professional with experience assisting customers in a fast-paced environment. They are comfortable handling a high volume of inbound calls, navigating computer systems, resolving problems independently, and providing compassionate assistance to patients and other callers. Prior healthcare call center experience is highly desirable, but candidates with strong transferable customer service skills are encouraged to apply. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
EMPLOYEE COMMENTS